Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Jami Kumar

Jami Kumar

Client Intake Support
Aptos,CA

Summary

Strong customer service skills and desire to help others. Extensive prior academic library experience having held a variety of positions including Systems, Serials and Circulation management. Adept at assisting clients and students in research techniques, navigating databases and websites, and assessing information sources. Brief stent in real estate assisting clients to close contracts. Most recently completed my Project Management Certification through Google.

Overview

13
13
years of professional experience
8
8
years of post-secondary education

Work History

REALTOR®

Vista Properties Inc.
Capitola , CA
12.2018 - 08.2020
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
  • Communicated with clients and collected information to research cases and prepare settlement offers.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.

Technology Specialist

OHIONET
Columbus, OH
02.2008 - 05.2013
  • Worked for a non-profit that supported the technical needs of a consortium of 26 private university libraries.
  • Administered access by creating user accounts and managing permissions.
  • Logged updates on support tickets to communicate status to users and managers.
  • Designed infrastructure for private university libraries to support student needs including website design and maintenance and library system support.
  • Managed integrated library systems for all 26 university libraries.
  • Held virtual trainings for various products.
  • Created training videos for library staff centered on learning system modules.

Systems Librarian

Franklin University
Columbus, Ohio
11.2003 - 02.2008
  • Perform reference work and access services for a customer base of approximately 7,000.
  • Collaborate with faculty to effectively integrate library collections into course development.
  • Work collectively with IT, the multimedia department, and faculty to develop user focused web based systems that further integrate library services into the larger university environment.
  • Execute all system administration duties, database management, system upgrades, and load table updates.
  • Train new employees, users, and colleagues on using library systems
  • Supervised student workers on circulation and special projects.

Technical Assistant

Franklin University
Columbus, OH
02.2003 - 11.2003
  • Primarily assisted Serials Librarian with organization, maintenance, and collection development of business periodical, film, bound, and news collection of approximately 500 titles.
  • Developed policies and procedures for serials.
  • Designed evaluative tools and schemes for analyzing user statistics and collection development.
  • Worked closely with Electronic Resources Librarian in designing instructional tools, collecting and maintaining inventory of electronic resources, and evaluating possible acquisitions.

Serials Assistant, Part-Time

Franklin University
Columbus, OH
07.2002 - 02.2003
  • Automated serials check in process.
  • Maintained serials database.
  • Ensured accurate records.
  • Performed copy-cataloging duties for serials department.
  • Carried out daily consortium duties and OCLC functions.
  • Checked in daily serials and newspapers.

Education

Project Management Certification - Project Management

Google Rise Up
Coursera
01.2022 - 09.2022

Real Estate Liscensure -

Chamberlain Real Estate School
Campbell, CA
12.2017 - 11.2018

Master of Science - Masters of Library And Information Science

Kent State University
Kent, OH
09.2002 - 08.2004

Bachelor of Arts - Anthropology

Ohio State University
Columbus, OH
09.1996 - 04.2001

Skills

Strong organizational skills

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Interests

Serve on Pajaro Valley School District Site Council as a the Vice Chair and parent representative

Coached U10 girls soccer team

Timeline

Project Management Certification - Project Management

Google Rise Up
01.2022 - 09.2022

REALTOR®

Vista Properties Inc.
12.2018 - 08.2020

Real Estate Liscensure -

Chamberlain Real Estate School
12.2017 - 11.2018

Technology Specialist

OHIONET
02.2008 - 05.2013

Systems Librarian

Franklin University
11.2003 - 02.2008

Technical Assistant

Franklin University
02.2003 - 11.2003

Master of Science - Masters of Library And Information Science

Kent State University
09.2002 - 08.2004

Serials Assistant, Part-Time

Franklin University
07.2002 - 02.2003

Bachelor of Arts - Anthropology

Ohio State University
09.1996 - 04.2001

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