Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jami Maddalena

Newington

Summary

Dedicated professional with a strong work ethic and exceptional customer service skills, honed at Dunkin' Donuts. Proven ability to maintain a clean and safe environment as a Housekeeper at Anthology Senior Living, while demonstrating patience and empathy in supporting residents and children alike. Adaptable and committed to fostering positive relationships.

Overview

5
5
years of professional experience

Work History

Housekeeper

Anthology Senior Living
07.2024 - Current
  • Maintained a spotless environment for residents through diligent daily housekeeping tasks.
  • Developed strong awareness of the emotional and behavior needs of older adults in assisted living and memory care settings.
  • Responded calmly and professionally to residents experiencing confusion, agitation, or distress.
  • Interacted daily with residents, offering compassionate support and building trust through respectful, friendly communication.

Babysitter

Ariane Jay
08.2021 - Current
  • Kept kids safe, entertained, and on schedule based on the parents' instructions.
  • Provided attentive care for school-aged children, including those diagnosed with ADHD.
  • Administered prescribed medication safely and on schedule, following parent and medical instruction.
  • Adapted communication and discipline strategies to meet each child's emotional and behavioral needs.
  • Partnered with parents to track behavior patterns and reinforce positive coping techniques.

Customer Team Member

Dunkin' Donuts
09.2020 - 01.2022
  • Upheld company policies and procedures at all times, contributing to a safe and welcoming atmosphere for customers.
  • Collaborated with fellow team members to achieve storewide goals and maintain a high level of customer service.
  • Assisted in training new team members, fostering an environment of learning and growth within the team.
  • Processed orders, service requests and applied information to customers.
  • Supported management with daily operational tasks such as opening/closing duties, cash handling, and scheduling adjustments.

Education

Associate of Arts - Psychology

Tunxis Community College
Farmington, CT
05-2023

No Degree - Psychology

Central Connecticut State University
New Britain, CT
12-2025

Skills

  • Customer service
  • Housekeeping
  • Teamwork
  • Child supervision
  • Patience and empathy
  • Conflict resolution
  • Flexible scheduling
  • Strong work ethic
  • Time management

Accomplishments

  • Competitive swimmer - Regional meets (2017-2021)
  • Crew team member - Trained and competed in regattas; developed strong teamwork and perseverance (2018-2020)
  • Performed vocal solos and selected to perform in every annual school talent show.
  • Invited to publish Mental Health Research recognized by History professor for outstanding paper on mental health; invited to submit it for publication in the college newspaper at Tunxis Community College.

Timeline

Housekeeper

Anthology Senior Living
07.2024 - Current

Babysitter

Ariane Jay
08.2021 - Current

Customer Team Member

Dunkin' Donuts
09.2020 - 01.2022

Associate of Arts - Psychology

Tunxis Community College

No Degree - Psychology

Central Connecticut State University

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