Jami Nichols
Oregon,OH
Summary
Dynamic and results-driven professional with extensive experience in customer service and operations management Proven ability to enhance service quality through effective training programs and critical thinking. Skilled in data entry, collections and active listening, consistently improving team performance and customer satisfaction.
Overview
29
29
years of professional experience
Work History
Restaurant General Manager
Paddy Joe’s Pub & Grub
12.2022 - Current
- Oversaw daily operations ensuring compliance with health and safety regulations.
- Managed staff scheduling to optimize labor costs and enhance productivity.
- Developed and implemented training programs for new employees to improve service quality.
Bartender
Pub 51
Northwood OH
02.2013 - 01.2023
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Collaborated with kitchen staff to ensure timely service and guest satisfaction during peak hours.
- Managed inventory levels, ordering supplies to minimize waste and ensure product availability.
Customer Service Representative
Riker Products
Toledo, OH
03.2006 - 03.2013
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Assisted in training new team members on company policies and customer service protocols.
- Managed account updates and maintained customer records using CRM software for improved data accuracy.
- Developed solutions to complex customer issues, enhancing overall satisfaction and loyalty.
Collections Agent
George Gusses Co, LPA
Toledo, OH
06.1997 - 01.2004
- Managed high-volume collections accounts, ensuring timely payments and compliance with regulations.
- Developed and implemented effective collection strategies that improved recovery rates significantly.
- Trained and mentored junior agents on best practices for customer interactions and negotiation techniques.
- Analyzed account data to identify trends, optimizing collection processes for efficiency and effectiveness.
Education
High School Diploma - Business
Clay Senior High School
Oregon, OH06.1996
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Restaurant General Manager
Paddy Joe’s Pub & Grub
12.2022 - Current
Bartender
Pub 51
02.2013 - 01.2023
Customer Service Representative
Riker Products
03.2006 - 03.2013
Collections Agent
George Gusses Co, LPA
06.1997 - 01.2004
High School Diploma - Business
Clay Senior High School