Jami Oliver
Bristol,TN
Summary
Highly-skilled phlebotomist with 20 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
15
15
years of professional experience
Work History
Barista
Java Juice House
03.2023 - 08.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Merchandiser
American Greetings
09.2020 - 03.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Monitored and replenished display inventory and restructured according to available stock.
- Arranged consistent shelves, bins, and racks at 5 locations by following established planograms.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Phlebotomist
Pathgroup Labs
07.2020 - 02.2022
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Used personal protective equipment correctly to protect coworkers and patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
- Reviewed patient records for accuracy and completeness.
Phlebotomist/Receptionist
State Of Franklin Healthcare Associates
06.2008 - 11.2021
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and togetherness.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Reviewed patient records for accuracy and completeness.
- Verified patients' identification for proper sample collection.
- Assisted in training and onboarding new phlebotomists.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Entered patient demographic and insurance data into electronic medical record system.
- Managed over 50 patient calls a day.
Education
Practical Nursing - Nursing
Tennessee Technology Center of Elizabethton
Elizabethton, TN09.1999
High School Diploma -
Daniel Boone High School
Gray, TN05.1998
Skills
- Specimen Collection
- Quality Control
- Patient Confidentiality
- HIPAA
- Time Management
- Patient Registration
- Document Filing
- Appointment Scheduling
- Customer Service
- Document and Records Management
- Planogram Design
- Merchandising and Promotions
- Cash Register Operation
- Food Preparation and Safety
Timeline
Barista
Java Juice House
03.2023 - 08.2023
Merchandiser
American Greetings
09.2020 - 03.2023
Phlebotomist
Pathgroup Labs
07.2020 - 02.2022
Phlebotomist/Receptionist
State Of Franklin Healthcare Associates
06.2008 - 11.2021
Practical Nursing - Nursing
Tennessee Technology Center of Elizabethton
High School Diploma -
Daniel Boone High School
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