Jami Pritchard
Hutchinson,KS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multitask in a fast-paced working environment. Successfully working as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
Hutchinson, KS
07.2020 - 08.2023
- Handled customer inquiries and resolved issues promptly and professionally.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Educated customers on product features, benefits, and proper usage techniques.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained knowledge of current promotions and sales events for customer assistance.
- Identified opportunities for upselling additional products or services based on customer needs.
- Collaborated with team members to enhance customer service strategies.
- Developed strong customer relationships to encourage repeat business.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Monitored customer orders during processing to ensure accuracy and timeliness. from start to finish to ensure timely delivery of goods or services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Supported inventory management by restocking shelves and organizing displays.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Identified opportunities for upselling additional products or services based on customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Receptionist
H & R Block Tax Services
Hutchinson, KS
01.2012 - 04.2012
- Greeted clients warmly and directed them to appropriate tax professionals.
- Answered phone calls and addressed client inquiries efficiently and courteously.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients using H & R Block's scheduling software.
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained a clean and organized reception area to enhance client experience.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Updated and recorded customer or client information to maintain accounts.
- Processed client paperwork and ensured compliance with company protocols.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Collaborated with team members to improve service delivery and client satisfaction.
- Provided information on H & R Block services to potential clients effectively.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Education
Buhler High School
Buhler, KSSkills
- Customer service
- Customer relationship management
- Product knowledge
- Product education
- Product sales
- Retail sales customer service
- Conflict resolution
- Problem resolution
- Complaint handling
- Effective communication
- Call center procedures
- Inbound and outbound calling
- Sales closing
- Technical troubleshooting
- Transaction processing
- Data entry
- Order fulfillment
- Refunds processing
- Follow-up
- Time management
- Task prioritization
- Prioritization
- Team collaboration
- Strong teamwork
- Stress management
- Adaptability and flexibility
- Multitasking and organization
- Personal assistance
- Calendaring
- Client appointment scheduling
- Clerical support
- Filing
- Recordkeeping strengths
- Report generation
- Data collection
- Researching
- Grammar
- Typing proficiency
- POS systems expert
- Cultural competence
- Creative problem solving
- Critical thinking
- De-escalation techniques
- Empathy and patience
- Tactful and diplomatic
- Positive and professional
- Multi-line phone talent
- Recordkeeping strengths
- Reading comprehension
- Refunds processing
- Computer proficiency
- Empathy and patience
Timeline
Customer Service Representative
Lowes Home Improvment
07.2020 - 08.2023
Receptionist
H & R Block Tax Services
01.2012 - 04.2012
Buhler High School