Makenna Swayze
Golden,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers a high level of service in every interaction.
Overview
6
6
years of professional experience
Work History
Barista
Wonder Press
06.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Trained new employees, sharing knowledge and expertise of coffees, juices, and other items
- Maintained accurate inventory counts to meet customer demands and sustain operations
- Created superlative cafe experience through customer service, beverage preparation, presentation, in-store marketing and thorough cleanliness and sanitation of space
Sales
Vital Outdoors
07.2022 - 05.2023
- Helped customers find specific products, answered questions, and offered product advice
- Tracked company inventories, moved excess stock and arranged products to improve sales
- Performed floor moves, merchandising, display maintenance, and cleaning to keep sales areas well-stocked, organized and current
Receptionist
Pure Drip IV Therapy
10.2018 - 10.2019
- Enabled members, athletes, and active individuals within the community to improve overall health and liveliness through IV therapy
- Communicated and interacted with customers while informing them about IV therapy benefits
- Create a positive and comfortable experience for patients while recording vital signs
Certified Nursing Assistant
Columbine Health Systems
12.2017 - 03.2018
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation
- Communicated with patients to determine feelings, need for assistance, or social and emotional support
Education
Bachelor of Marketing and Advertising -
Grand Canyon University
12.2023
Front Range Community College
12.2017
Skills
- Optimizing performance
- Project Management
- Customer Service
- Complex Problem Solving
- Team Collaboration and Leadership
- Strategic Planning
- Relationship Building
- MS Office Suite
- Market Research
- Business Development
- Customer relationship management
- Self Starter
Timeline
Barista
Wonder Press
06.2023 - Current
Sales
Vital Outdoors
07.2022 - 05.2023
Receptionist
Pure Drip IV Therapy
10.2018 - 10.2019
Certified Nursing Assistant
Columbine Health Systems
12.2017 - 03.2018
Bachelor of Marketing and Advertising -
Grand Canyon University
Front Range Community College
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