Jamia Scott
San Antonio,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
IBEX Global
03.2020 - 01.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Delivered prompt service to prioritize customer needs.
SME/ Data Analyst
Alorica
08.2018 - 05.2019
- Assisting Agents on the floor with live calls
- Investigated and resolved customer inquiries and complaints quickly.
- Listen to agents calls to apply the data in a spreadsheet for quality assurance and weekly outlier meetings.
- Evaluated student progress regularly, providing timely feedback for continuous improvement in academic performance.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Alorica
02.2018 - 05.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Mojave High School
North Las Vegas, NV06.2013
Skills
- Account Updating
- Call Management
- Consultative Sales
- Information Security
- Effective communication
- Training and mentoring
- Customer focus
Timeline
Customer Service Representative
IBEX Global
03.2020 - 01.2021
SME/ Data Analyst
Alorica
08.2018 - 05.2019
Customer Service Representative
Alorica
02.2018 - 05.2019
High School Diploma -
Mojave High School