JAMIAH BABBS
Customer Service Specialist
Orlando,FL
Summary
CAREER SUMMARY: Solution-oriented and problem solver with 5 years of experience of customer service. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Specialist II
Orange County Tax Collector
Ocoee, FL
10.2021 - Current
- Performs responsible clerical work receiving payments for new and renewal tags and titles for vehicles and vessels
- Operates a computer to issue new and renewal Florida driver licenses or identification cards to customers
- Responsible for the collection of monies, proper camera operation and specific data entry as required by the State of Florida Department of Highway Safety and Motor Vehicles.
Customer Service Manager
Walmart
Orlando, FL
03.2020 - 06.2021
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Cashier
Chick-fil-A
Orlando, FL
02.2018 - 03.2020
- Greet customers entering establishments
- Assist customers by providing information and resolving their complaints
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Sales Associate
Footaction
Orlando, FL
03.2017 - 05.2020
- Maintained customer satisfaction with quick and professional handling of product returns.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
Education
Bachelor Of Business Administration -
Valencia College
01.2019 - Current
Skills
Good communication skills
Telephone etiquette
Customer Relations
Excellent written and oral communication
Technical Support
Medical terminology knowledge
Timeline
Customer Service Specialist II
Orange County Tax Collector
10.2021 - Current
Customer Service Manager
Walmart
03.2020 - 06.2021
Bachelor Of Business Administration -
Valencia College
01.2019 - Current
Cashier
Chick-fil-A
02.2018 - 03.2020
Sales Associate
Footaction
03.2017 - 05.2020