Jamiah McCullough
Miami,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
GBS International
Miami, FL
02.2022 - 02.2023
- Trained staff on operating procedures and company services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Updated account information to maintain customer records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Inventory Specialist
RGIS Inventory
08.2020 - 11.2022
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked shelves to match planogram images and instructions.
Sales Representative
InfoCision
Ohio, IL
03.2021 - 01.2022
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Kept detailed records of daily activities through online customer database.
- Generated new leads through networking and attending industry events.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Contributed to event marketing, sales and brand promotion.
Education
Diploma -
South Dade Educational Center - South Dade Skills Center
Homestead, FL06.2020
Skills
- Business Development Understanding
- Microsoft Excel
- Microsoft PowerPoint
- Report Transcription
- Sales Expertise
- Data Evaluation
Timeline
Customer Service Representative
GBS International
02.2022 - 02.2023
Sales Representative
InfoCision
03.2021 - 01.2022
Inventory Specialist
RGIS Inventory
08.2020 - 11.2022
Diploma -
South Dade Educational Center - South Dade Skills Center