Jamica Pierce
Shubuta, MS, US,MS
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Pharmacy Helpdesk Specialist
TTEC
10.2022 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
Customer Service Representative
SALVILINX
01.2017 - 09.2022
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Associate of Applied Science - Medical Assisting
Antonelli College - Hattiesburg
Hattiesburg, MS10.2013
Skills
- Customer Education
- Creative Issue Resolution
- Microsoft Windows and Office
- Customer Communication and Empathy
- Critical Thinking
- Tracking and Documentation
- Friendly and Patient
- Reading Comprehension
- Help Desk Support
Timeline
Pharmacy Helpdesk Specialist
TTEC
10.2022 - 04.2023
Customer Service Representative
SALVILINX
01.2017 - 09.2022
Associate of Applied Science - Medical Assisting
Antonelli College - Hattiesburg
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