Sabrina Goshorn
New Haven,IN
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
14
14
years of professional experience
Work History
IT Helpdesk-Encompass Support Specialist
Ruoff Home Mortgage
03.2020 - Current
- Provided end-user system and equipment training.
- Responded to inquiries by phone, email, and walk-up requests.
- Offered assistance in implementing and developing training programs.
- Responded to customer inquiries and provided technical assistance over the phone and in person.
- Walked the user through a series of steps to determine the problem and implement likely solutions.
- Logged activities in the tracking system to maintain accurate, timely records.
- Used established procedures to identify critical customer and system issues and escalate problems to the appropriate person or group.
Disclosure Specialist
Ruoff Home Mortgage
12.2015 - 03.2020
- Prepared loan estimate with the new loan application and sent initial disclosures.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Created and maintained a compliant work environment.
- Developed and implemented corrective action plans for non-compliance issues.
- Partnered with others in the compliance department and business units to fix and improve issues.
- Managed company disclosure timelines to maintain delivery standards and timetables.
- Kept informed regarding pending industry changes, trends, or best practices.
- Assessed fees related to the registration of property-related documents.
Assistant Manager
Advance America
08.2009 - 12.2015
- Offered hands-on assistance to customers, assessed needs, and maintained current knowledge of consumer preferences.
- Developed detailed plans based on broad guidance and direction.
- Reviewed sales and gross profit reports to assess company efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- She supervised day-to-day operations to meet performance, quality, and service expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Monitored security to protect employees, customers, and property.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed a strategy to increase sales and drive profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success
- Facilitated collection on delinquent accounts via calling the customer or financial institution if the customer could not be reached by phone
Education
High School Diploma -
Northside High School
Fort Wayne, IN05.1995
Skills
- Reading Comprehension
- Help Desk Support
- Customer Inquiries
- Training Material Development
- Active Learning
- Organizational Skills
- User Experience
- Information Updates
- Knowledge Base
- Customer Education
Timeline
IT Helpdesk-Encompass Support Specialist
Ruoff Home Mortgage
03.2020 - Current
Disclosure Specialist
Ruoff Home Mortgage
12.2015 - 03.2020
Assistant Manager
Advance America
08.2009 - 12.2015
High School Diploma -
Northside High School
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