Jamie Abrams
Atlanta,GA
Summary
Invested worker dedicated to forming trusting relationships and advocating for best interests of clients. Enthusiastic about improving team productivity with expertise in International Affairs and proficiency in Spanish. Respectful and compassionate professional offering 3-year background providing secretarial duties, office management, and academic guidance for recently-resettled students.
Overview
4
4
years of professional experience
Work History
Box Office Associate
The University Of Georgia Performing Arts Center
05.2023 - Current
- Streamlined box office operations for increased efficiency through organized scheduling and accurate recordkeeping.
- Enhanced patron satisfaction with timely resolution of any issues arising during ticket purchasing or event attendance.
- Collaborated with marketing team, fellow box office associates and managers to promote events, resulting in higher attendance rates and overall revenue.
- Increased ticket sales by providing excellent customer service and maintaining a thorough knowledge of upcoming events.
Youth Futures Intern
The International Rescue Committee
01.2022 - 08.2022
- Created, managed, and updated the IRC Youth Futures website with information about programs, tutoring services, events, and announcements.
- Met regularly with supervisors to discuss and coordinate website updates.
- Assisted in the planning and execution of events for the Atlanta Youth Futures Program, resulting in increased student engagement and satisfaction.
- Created activities, planned events, and created corresponding handouts for the Youth Futures 2022 Summer Camp.
Career Development Intern
The International Rescue Committee
11.2021 - 12.2021
- Enhanced student experience by developing and implementing engaging workshops and activities for the Atlanta Youth Futures Summer Camp 2022
- Assisted in the creation of career development resources for students such as handouts for after-school tutoring program (for English and social studies)
- Supported fellow team members by contributing to the scheduling and coordination of tutoring services for the Atlanta Youth Futures Program
Legal Intern
The Finley Firm
05.2021 - 08.2021
- Organized case files and legal correspondents in both paper and electronic filing systems
- Answered the phone and transfer calls to the correct lawyers and associates
- Regularly updated the firm’s website with upcoming events, announcements, and blog posts.
Front Desk Manager
Dance Stop Studios
08.2019 - 05.2020
- Directed front desk operations with a focus on customer satisfaction, operational efficiency, and an acute attention to detail
- Communicated with customers by answering the phone 20+ times a day, responding to voicemails, replying to emails, and greeting customers at the front desk
- Created and managed electronic customer records related to billing and scheduling.
Education
Bachelor of Arts in Political Science and International Affairs -
The University of Georgia
Skills
- Proficient in Spanish
- Effective Writing
- Problem Solving
- Customer Service
- Active Listening
- Communication
- Bookkeeping
- Graphic Design
Campus And Community Involvement
Peer Learning Assistant: The UGA Division of Academic Enhancement (08/2022, 05/2023)
- Assist students requiring additional tutoring to improve overall comprehension of intermediate concepts.
- Participate in all lectures by introducing and reviewing various topics alongside the professor.
Languages
Spanish
Professional Working
Timeline
Box Office Associate
The University Of Georgia Performing Arts Center
05.2023 - Current
Youth Futures Intern
The International Rescue Committee
01.2022 - 08.2022
Career Development Intern
The International Rescue Committee
11.2021 - 12.2021
Legal Intern
The Finley Firm
05.2021 - 08.2021
Front Desk Manager
Dance Stop Studios
08.2019 - 05.2020
Bachelor of Arts in Political Science and International Affairs -
The University of Georgia
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