Summary
Overview
Work History
Education
Skills
Timeline
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JAMIE ARGENTO

Surprise,United States

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Liability Insurance Adjuster

Allstate
07.2023 - Current
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Analyzed information gathered by investigations to report findings and recommendations.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.

Partner Support Representative

Realtor.com
12.2022 - 07.2023
  • Answers incoming customer calls regarding billing issues, product problems, service questions, and general customer inquiries.
  • Provides prompt and efficient solutions to professionals in the real estate industry regarding company products and troubleshooting software issues.
  • Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller.
  • Impacting the company's bottom line by problem-solving and turning frustrated customers into repeat customers.

VIP Lead

Casino Arizona/Desert Diamond Casino
11.2017 - 04.2022
  • Addressed customer inquiries; provided guidance; identified, investigated, and negotiated conflicts.
  • Lead banquets, dinner services, and special events.
  • Trained newly hired servers to reach management's highest standards.
  • Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction.

Customer Service Associate

Cigna Healthcare
08.2010 - 11.2013
  • Managed customers' healthcare spending accounts and claims.
  • Corrected and sent back incorrect claims for five different departments.
  • Informed customers and providers of medical, dental, and vision insurance benefit information.
  • Helped customers and providers with pre-authorizing procedures, inpatient stays, and supplies.

Education

Bachelor's - Business Management

Grand Canyon University
Phoenix, Arizona, AZ

Skills

  • Technical Support
  • Customer Support
  • Call Center Operations
  • Team Engagement
  • Account Management
  • System Implementation
  • Coverage Determination
  • Complaint Resolution

Timeline

Liability Insurance Adjuster

Allstate
07.2023 - Current

Partner Support Representative

Realtor.com
12.2022 - 07.2023

VIP Lead

Casino Arizona/Desert Diamond Casino
11.2017 - 04.2022

Customer Service Associate

Cigna Healthcare
08.2010 - 11.2013

Bachelor's - Business Management

Grand Canyon University

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JAMIE ARGENTO