Kevin Shepherd
Houston
Summary
Results-driven Claims Specialist with experience leading through influence, coaching peers, improving operational processes, and driving performance across insurance, education, and customer service environments. Recognized for mentoring colleagues, leading team discussions, implementing process improvements, and collaborating across departments.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Liability Insurance Adjuster
GEICO
01.2025 - Current
- Manage complex liability claims from FNOL through resolution while balancing customer experience, quality, and compliance.
- Conduct detailed investigations, negotiate settlements, and maintain high-quality documentation.
- Mentor and coach peers on coverage analysis, liability investigations, and claim resolution.
- Partner with cross-functional teams to resolve complex claims and improve operational outcomes.
- Led team discussions and calibrations, enhancing operations during supervisor absences.
- Developed CE resources and process improvements to promote knowledge sharing and streamline workflows.
- Demonstrated ownership and accountability, fostering continuous improvement aligned with Leadership Development Program goals.
- Shadow leadership to broaden operational knowledge and leadership readiness.
Teacher
Alief ISD
01.2023 - 01.2025
- Created engaging classroom environments, enhancing student participation and accountability.
- Led classroom operations with measurable learning objectives and behavior strategies to foster student learning.
- Created engaging classroom environments that increased participation and accountability.
- Collaborated with administrators, teachers, and parents to drive student success.
- Mentored students through coaching and problem solving, promoting personal accountability and growth.
- Managed competing priorities while maintaining a structured, results-driven environment.
Teacher (Special Education)
Fort Bend ISD
01.2022 - 01.2023
- Adapted instruction for diverse student needs, fostering an inclusive learning environment.
- Collaborated with multidisciplinary teams to develop and implement individualized student success plans.
- Collaborated with multidisciplinary teams on individualized student success plans.
- Applied data-driven interventions to enhance student engagement and academic outcomes.
Supervising Coach
Asurion
01.2021 - 01.2022
- Delivered real-time coaching that improved performance and accountability.
- Delivered real-time coaching that enhanced performance and accountability among representatives.
- Led, coached, and developed frontline representatives to meet quality and productivity goals.
- Conducted call reviews and performance feedback sessions.
- Partnered with leadership to enhance team effectiveness and streamline operational execution.
- Facilitated onboarding and development of new employees to ensure smoother transitions into roles.
Education
Bachelor of Science - Political Science
University of Houston–Downtown
Skills
- Claims Assessment
- Claims Investigation
- Risk Analysis
- Compliance
- Process Improvement
- Cross-Functional Collaboration
- Negotiation
- Leadership
- Communication
Certification
Licensed Insurance Adjuster in 13 states, including Texas, New Hampshire, Connecticut, and Kentucky.
Timeline
Liability Insurance Adjuster
GEICO
01.2025 - Current
Teacher
Alief ISD
01.2023 - 01.2025
Teacher (Special Education)
Fort Bend ISD
01.2022 - 01.2023
Supervising Coach
Asurion
01.2021 - 01.2022
Bachelor of Science - Political Science
University of Houston–Downtown