Shanice Lowery
Mesquite,TX
Summary
Licensed Claims Adjuster focused on casualty auto claims. Positive attitude and exceptional problem solving skills.
Analytical professional in the insurance investigation field known for high productivity and efficient task completion. Skilled in claim evaluation, fraud detection, and regulatory compliance, ensuring thorough and accurate case handling. Excel in communication, problem-solving, and decision-making, leveraging these soft skills to navigate complex cases effectively and deliver optimal outcomes.
Dedicated Customer Service Representative III with over 10 years of experience in handling high-volume customer inquiries, and resolving complex issues.
Overview
11
11
years of professional experience
Work History
Insurance Adjuster
MGA Gainsco
Richardson, Texas
09.2024 - Current
- Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.
- Decreased loss ratios through fair and timely claim processing.
- Explained premiums owed to policyholders, agents and underwriters.
Customer Service Representative III
Spectrum
Irving, TX
09.2015 - 12.2023
- Company Overview: Charter Communication LLC
- Resolved customer billing inquiries and complaints, ensuring high levels of satisfaction and retention through empathetic and effective communication
- Managed a consistent flow of inbound calls, providing informative responses to customer inquiries while maintaining accurate account records in accordance with established guidelines
- Clarified company policies and procedures to customers, contributing to the resolution of complex service issues and enhancing overall customer understanding
- Charter Communication LLC
Tech Support/Team Lead/Supervisor
iQor
Richardson, TX
11.2013 - 09.2015
- Resolved complex technical issues related to hardware and software connectivity, ensuring efficient troubleshooting and customer support
- Managed and mentored a diverse team of 15 agents to enhance performance and meet service level agreements
- Elevated customer satisfaction and quality assurance by conducting regular monitoring and providing constructive feedback to support staff
Education
Bachelor's degree - General Studies
East Texas A&M University
Commerce, TX12-2025
High school diploma -
Lincoln High School
Dallas, TX05.2009
Skills
- Order Entry
- Technical Support
- Computer operation
- Typing
- Microsoft
- Escalation resolution
- Call Center's Top Performer
- Troubleshooting
- Account Management
- Software troubleshooting
- Supervising experience
- Customer service
- Records Management
- Banking
- Microsoft Excel
- Communication Skills
- Accounting
- Negotiation
- Microsoft Word
- Organizational skills
- Accounts Receivable
- Accounting software
- Microsoft Outlook
- Data entry
- Claims processing
Certifications
- Insurance Adjuster license - All lines
Timeline
Insurance Adjuster
MGA Gainsco
09.2024 - Current
Customer Service Representative III
Spectrum
09.2015 - 12.2023
Tech Support/Team Lead/Supervisor
iQor
11.2013 - 09.2015
Bachelor's degree - General Studies
East Texas A&M University
High school diploma -
Lincoln High School