JAMIE BLAKELY
Batesville,AR
Summary
Focused Customer Service Manager offering 6 years of combined experience in sales management, office administration and customer service. Proven success in developing high-performance teams and streamlining day-to-day office activities.
Overview
15
15
years of professional experience
Work History
Staffing Coordinator
ESA Staffing
Batesville, AR
07.2021 - Current
- Coordinated staffing schedules, ensuring adequate coverage for client needs.
- Streamlined onboarding processes, improving efficiency in new hire integration.
- Verified past employment history to fulfill positions our clients need staffed for.
Customer Service Manager
White River Services
Batesville, AR
01.2014 - 07.2020
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Improved customer service initiatives by streamlining sales and order management processes.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Order Processing Customer Relations
- Processing Purchase orders from start to finish. Following up with customer to verify that items arrived, setting up rma and replacements when necessary.
Manager
Mission at the Cross
Batesville, AR
01.2011 - 01.2016
- Chaired weekly meetings with executive leadership to identify opportunities for improvement to help individuals that were homeless due to addictions or other life hardships.
- Cooked daily meals for homeless individuals
- Shopped and Stocked food pantry
- Organized clothes closet
- Assist those in need of filling out job applications as well as housing applications
- Managing the day to day runnings of a food bank and clothes closet to assist the homeless in Batesville AR.
Account Manager
NADC WIOA
Melbourne, AR
02.2012 - 10.2013
- Informed clients on new employment. Updated account information to maintain high standards of client service.
- Managed High School Students accounts by reviewing performance in new job placement (working in school districts and in the local community)
- Oversaw appointment scheduling and itinerary coordination for both clients and
- Assisted Students enrolled in program with managing finances as well as offered assistance by program to help with cost of books and housing.
Education
General Education -
UACCB
Batesville, ARDELL Portal Training - undefined
Skills
- Customer Relationship Management Software (CRM)
- Shipping, receiving and warehousing
- Excellent time management skills
- Effective workflow management
- Technical Support
- Microsoft Outlook, Word and Excel
- MS Office expert
ACTIVITIES
Sending time with my family. Swimming, camping and I love riding my motorcycle. Sending time with my family. Swimming, camping and I love riding my motorcycle.
Timeline
Staffing Coordinator
ESA Staffing
07.2021 - Current
Customer Service Manager
White River Services
01.2014 - 07.2020
Account Manager
NADC WIOA
02.2012 - 10.2013
Manager
Mission at the Cross
01.2011 - 01.2016
DELL Portal Training - undefined
General Education -
UACCB