Jamie Boyd
Norristown,PA
Summary
Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Retail Keyholder
GameStop
07.2023 - Current
- Collaborated with management to develop promotional displays that increased product visibility.
- Utilized POS systems to process transactions accurately and efficiently during peak hours.
- Increased customer satisfaction by providing exceptional product knowledge and personalized service.
- Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
Support Agent
Uplift Games US LLC
05.2023 - Current
- Resolved customer inquiries efficiently, enhancing overall user satisfaction and engagement.
- Provided technical support for game-related issues, ensuring smooth gameplay experiences for users.
- Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.
- Enhanced customer satisfaction by effectively addressing and resolving support issues.
Retail Sales Associate
TJ Maxx, TJX Companies
07.2022 - 09.2022
- Provided exceptional customer service to enhance shopping experience and foster customer loyalty.
- Assisted in inventory management, ensuring accurate stock levels and effective product placement.
Store Manager
GameStop
12.2021 - 04.2022
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Led team in daily operations to ensure efficient store functionality.
- Maintained high standards of customer service, fostering a positive shopping experience for all patrons.
- Coordinated staff schedules to align with peak business hours, improving operational effectiveness.
Retail Keyholder
GameStop
08.2021 - 11.2021
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on sales techniques and customer service standards.
- Managed inventory levels, conducted stock audits, and implemented efficient replenishment processes.
Filer/Cashier
John Kennedy Ford Dealership
02.2019 - 02.2020
- I file all the deals and important paperwork in the back as well as being a cashier.
- Organized and maintained filing system for customer records, ensuring easy access and retrieval.
- Processed incoming documents, categorizing files accurately to support dealership operations.
- Maintained confidentiality of sensitive information, safeguarding customer data in all filing activities.
- Reduced misplaced documents by maintaining a clean and organized filing area, ensuring proper storage of important files.
Event Specialist (Part-Time)
Advantage Solutions
01.2018 - 10.2019
- Developed and implemented event logistics plans to enhance operational efficiency.
- Collaborated with cross-functional teams to align event strategies with marketing goals.
Cashier/File Clerk
John Kennedy Ford
01.2018 - 06.2018
- I file away all the deals and make sure everything is organized. I love keeping everything neat and in order.
Seafood Manager
Weis Markets
08.2017 - 01.2018
- I run my department and help every customer to the best of my abilities. My job is to keep my customers happy and my department running smoothly.
Deli Associate
Weis Markets
10.2015 - 08.2017
- I helped customers with their lunch meat and gave them a great experience every single time by interacting when I could.
Apparel Associate
Sears Outlet
10.2014 - 06.2015
- I had to restock the clothes on the sales floor and organize the clothes in the back room.
Education
Montgomery County Community College
10.2016
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Norristown Area High School
06.2014
Skills
- Store operations
- Cash handling accuracy
- Employee training
- Scheduling coordination
- Customer service
- Workplace safety
- Inventory monitoring
- Employee scheduling
- Daily reporting
- Teamwork
- Problem-solving
- Problem-solving abilities
Timeline
Retail Keyholder
GameStop
07.2023 - Current
Support Agent
Uplift Games US LLC
05.2023 - Current
Retail Sales Associate
TJ Maxx, TJX Companies
07.2022 - 09.2022
Store Manager
GameStop
12.2021 - 04.2022
Retail Keyholder
GameStop
08.2021 - 11.2021
Filer/Cashier
John Kennedy Ford Dealership
02.2019 - 02.2020
Event Specialist (Part-Time)
Advantage Solutions
01.2018 - 10.2019
Cashier/File Clerk
John Kennedy Ford
01.2018 - 06.2018
Seafood Manager
Weis Markets
08.2017 - 01.2018
Deli Associate
Weis Markets
10.2015 - 08.2017
Apparel Associate
Sears Outlet
10.2014 - 06.2015
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Norristown Area High School
Montgomery County Community College
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