Summary
Work History
Education
Skills
Timeline
pwb

Jamie Breedlove

Stonewall,LA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Direct Service Worker

Brooks Personal Care Attendant Service, LLC
Shreveport, LA
01 2021 - 09 2021
  • Developed trust with clients by consistently demonstrating empathy, patience, and professionalism in all interactions.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Maintained clean, safe, and well-organized patient environment.

Customer Service Representative

Family Dollar
Keithville, LA
07 2020 - 01 2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Direct Service Worker

Brooks Personal Care Attendant Service, LLC
Shreveport, LA
07 2019 - 05 2020
  • Ensured compliance with federal, state, and local regulations regarding patient rights, confidentiality, safety standards, staff training requirements.
  • Assisted clients in achieving personal goals by providing emotional support and encouragement throughout their journey.
  • Provided transportation to medical appointments, social events, and other outings, ensuring timely arrival for each engagement.
  • Facilitated communication between clients and their families, fostering strong relationships and keeping everyone informed of progress or changes in care plans.
  • Provided personal care assistance for clients with physical disabilities, ensuring their comfort and dignity in every interaction.
  • Improved client quality of life by implementing personalized care plans and providing daily support.

Paser

Willis Knighton Medical Center
Shreveport, LA
08 2011 - 04 2013
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.
  • Improved office efficiency by organizing and maintaining accurate patient files and records.

Certified Cashier

Brookshire Brothers Grocery
Shreveport, LA
10 2010 - 03 2011
  • Increased efficiency by conducting routine maintenance on point-of-sale systems to ensure optimal functionality during busy shifts.
  • Assisted customers with inquiries and resolved discrepancies, resulting in increased customer loyalty.
  • Collaborated with team members to maintain a clean and organized checkout area, promoting a pleasant shopping experience for customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Technical Support Specialist

US Support Company
Shreveport, LA
11 2008 - 03 2009
  • Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
  • Walked individuals through basic troubleshooting tasks.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Achieved high first-call resolution rates through diligent troubleshooting efforts and comprehensive product understanding.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Managed high levels of call flow and responded to technical support needs.

Customer Service Support Specialist

US Support Company
Shreveport, LA
10 2007 - 04 2008
  • Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions.
  • Assisted customers in navigating online resources effectively, increasing their self-sufficiency when dealing with future inquiries.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Participated in regular performance evaluations, embracing constructive feedback to improve skills and enhance personal growth.
  • Adapted quickly to changes in technology or procedural updates, ensuring a smooth transition and uninterrupted support for customers.
  • Strengthened relationships with customers through empathetic communication while maintaining professional boundaries.

Education

Certificate - Medical Billing And Coding

Remington College
Shreveport, LA

Diploma - General Studies

North DeSoto High School
Stonewall, LA

Skills

  • Customer Service Driven
  • Excellent Communication Skills
  • Cleaning Experience
  • Cash Handling
  • Food Safety Compliance
  • Adaptability and Flexibility
  • Multitasking Abilities
  • Empathy and patience
  • Call Center Experience
  • HIPPA Compliance

Timeline

Direct Service Worker

Brooks Personal Care Attendant Service, LLC
01 2021 - 09 2021

Customer Service Representative

Family Dollar
07 2020 - 01 2021

Direct Service Worker

Brooks Personal Care Attendant Service, LLC
07 2019 - 05 2020

Paser

Willis Knighton Medical Center
08 2011 - 04 2013

Certified Cashier

Brookshire Brothers Grocery
10 2010 - 03 2011

Technical Support Specialist

US Support Company
11 2008 - 03 2009

Customer Service Support Specialist

US Support Company
10 2007 - 04 2008

Certificate - Medical Billing And Coding

Remington College

Diploma - General Studies

North DeSoto High School

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Jamie Breedlove