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JoAnn Mollica
Sales Account Executive
Clovis,CA
Summary
Results-oriented sales and service professional dedicated to high levels of customer satisfaction and meeting aggressive business goals through relationship building. Highly personable and diplomatic communicator with success at closing sales quickly and securing repeat business. Known for meeting a successful sales quota by cold calling and lead generation. Determined and effective in nurturing client relationships, generating revenue with new accounts and making presentations to prospects.
Overview
5
5
years of professional experience
Work History
Direct Sales Account Executive (Remote)
Shift4 Payments
Allentown, PA
09.2021 - 01.2022
- Responsible for acquiring new accounts and ongoing maintenance of current accounts
- Identified potential customers, make contacts, and develop strategies for selling merchant service products and systems based on their need
- Prospected efforts completed via in-person sales presentations, phone sales & email communication
- Built strong internal partner relations through education efforts as well as creative marketing efforts
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- POS sales for Harbortouch, knowledgeable in Future, Restaurant Manager and Micros POS systems
- Contributed to event marketing, sales and brand promotion.
New Patient Coordinator
Nalchajian Orthodontics
Fresno, CA
08.2017 - 09.2021
- Received all new patient calls, scheduled, and verified eligibility of ortho insurance coverage
- Drafted and presented financial contracts to patients
- Trained as back up Treatment Coordinator
- Large office with 2 doctors; seeing 150 patients per day
- Efficient in OrthoTrac, Slack, Rhinogram, DocuSign, Word, Excel, Power Point and many other programs
- Very confident in my relationship building skills with patients and making them feel like family
- Analyzed and solved multi-faceted problems that improved patient satisfaction.
Esthetician/Office Manager
Zoroaster Medical Spa
Fresno, CA
10.2016 - 08.2017
- Performed facials and esthetic work on clients
- Managed full front office including scheduling, answering phones, new client paperwork
Education
Certificate of Completion (600 hours) -
Esthetics Program Milan Institute
Fresno, CA05.2016
Bachelor of Arts - Communication Studies / Marketing
San Jose State University
San Jose, CA05.1994
Skills
- Customer Service Driven
- Self-Starter
- Results Oriented
- Customer Portfolio Management
- Networking Events
- Sales and Marketing
- Relationship Building
- Enterprise Sales
- Account Acquisition
- Product and Service Promotion
Timeline
Direct Sales Account Executive (Remote)
Shift4 Payments
09.2021 - 01.2022
New Patient Coordinator
Nalchajian Orthodontics
08.2017 - 09.2021
Esthetician/Office Manager
Zoroaster Medical Spa
10.2016 - 08.2017
Certificate of Completion (600 hours) -
Esthetics Program Milan Institute
Bachelor of Arts - Communication Studies / Marketing
San Jose State University
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