Jamie Buchanan
Kingsport,TN
Summary
With my experience in the pharmacy and healthcare field, including my current role as a Pharmacy Technician SVC Rep, I have developed strong skills in patient care coordination, insurance processes, documentation management, and communication with healthcare providers.
Throughout my career, I have demonstrated attention to detail, the ability to manage multiple priorities, and a commitment to providing excellent service to patients and healthcare partners.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Compounding/Patient Service Representative
Amerita
11.2022 - Current
- Managed patient inquiries, providing timely and accurate information regarding services and procedures.
- Collaborated with healthcare providers to resolve patient issues, improving overall satisfaction and service delivery.
- Monitored patient records for accuracy, ensuring compliance with industry standards.
- Received and routed laboratory results to correct clinical staff members.
- Document patient, drug, and disease details, identify potential drug-related problems, and escalate issues to a clinician when necessary.
- Prepare labels, prescriptions, and compounding worksheets while tracking lot numbers, expiration dates, and batch records under pharmacist supervision
- Mixes sterile antibiotics using proper aseptic techniques.
- Performs accurate calculations for product preparation and assists the pharmacist in scheduling orders.
- Cleans, sanitizes, and maintains the cleanroom and equipment following strict USP 797 and USP 800 safety standards
- Logs daily temperatures, pressure and humidity monitors, sterility testing, and daily activities to comply with FDA, OSHA, and company guidelines.
Certified Pharmacy Technician
Marcum’s Pharmacy
02.2017 - 11.2022
- Mentored junior technicians, fostering a collaborative environment for skill development and knowledge sharing.
- Implemented workflow improvements that enhanced prescription processing speed and reduced errors.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted, measured, and compounded medications following standard procedures.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
Certified Pharmacy Technician
Berry’s Pharmacy
05.2007 - 07.2017
- Processed prescriptions accurately and efficiently, ensuring compliance with regulatory standards.
- Managed inventory levels, performing regular stock checks to prevent shortages and overages.
- Assisted pharmacists in preparing medications, demonstrating attention to detail and adherence to safety protocols.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Crew Member
Pal’s Sudden Service
10.2000 - 05.2007
- Provided exceptional customer service in fast-paced environment, ensuring positive dining experience.
- Maintained cleanliness and organization of workstations, adhering to safety and sanitation protocols.
- Assisted in training new crew members on operational procedures and customer interaction techniques.
- Adapted quickly to changing demands during peak hours, contributing to overall team performance.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Associate of Science - Pre-pharmacy
Northeast State Community College
Blountville, TN04.2014
Skills
Customer service
HIPAA compliance
Insurance verification
Insurance verifying
Detail oriented
Certification
Certified Pharmacy Technician- PTCB
Timeline
Compounding/Patient Service Representative
Amerita
11.2022 - Current
Certified Pharmacy Technician
Marcum’s Pharmacy
02.2017 - 11.2022
Certified Pharmacy Technician
Berry’s Pharmacy
05.2007 - 07.2017
Crew Member
Pal’s Sudden Service
10.2000 - 05.2007
Associate of Science - Pre-pharmacy
Northeast State Community College