Jamie Bucher
Human Resource Leadership
Great Falls,MT
Work Preference
Summary
Human Resources Professional
Experienced Human Resources professional with a strong background in leadership, healthcare HR, talent acquisition, onboarding, employee relations, payroll, benefits administration, HRIS management, compliance, and policy interpretation. Skilled at supporting both employees and leadership while building efficient processes, improving communication, and fostering a positive workplace culture. Passionate about helping organizations strengthen their teams, support staff success, and align HR practices with operational goals.
Overview
20
20
years of professional experience
1
1
SHRM-CP Certification
1
1
Investigative Interviewing Certification
Work History
Human Resources Generalist / Manager
Alluvion Health
Great Falls, MT
07.2022 - Current
- Serve as primary HR advisor and strategic partner to executive leadership and managers on employee relations, investigations, performance management, and compliance.
- Develop and deliver leadership training on interviewing, conflict resolution, and performance management.
- Lead organization-wide engagement initiatives using stay interviews, exit data, and surveys; created and manage the HR Monday Minute communication series, achieving a 97% engagement success score.
- Collaborate with executive leadership on workforce planning, succession planning, and organizational structure to support strategic growth.
- Designed and implemented ADP Talent Acquisition and Onboarding platforms, transitioning to a fully digital workflow.
- Manage payroll, HRIS data integrity, and compliance for 240+ employees, ensuring compliance with FLSA, FMLA, ADA, and state labor laws.
- Oversee all benefits programs, including medical, dental, vision, retirement, and COBRA; conduct monthly reconciliations and serve as primary liaison with vendors and brokers, and staff.
- Manage full-cycle recruitment for clinical and non-clinical roles, including job design, postings, candidate screening, background checks, offers, onboarding, and offboarding.
- Act as organizational subject matter expert for employment compliance; regularly review, update, and implement HR policies to ensure audit-ready practices.
- Serve as the first point of contact for all personnel related issues, including process improvement plans (PIP), corrective actions, and internal investigations, ensuring fair, consistent, and legally compliant processes.
Lead Payroll Technician (Temp)
Great Falls Public Schools
Great Falls, MT
02.2022 - 07.2022
- Processed high-volume payroll for 4,000+ employees using Tyler Technologies.
- Partnered with administrative teams to resolve payroll discrepancies.
- Maintained audit-ready payroll records and data integrity.
HR Operations & Payroll Manager
Conrad Public Schools
Conrad, MT
01.2019 - 02.2022
- Led comprehensive HR and payroll operations for a 150+ employee organization, overseeing employee lifecycle management, compliance, reporting, and workforce support.
- Supervised administrative staff across multiple sites.
- Directed full-cycle benefits administration, including medical and retirement programs; served as primary administrator for MTRS and PERS, ensuring accurate contributions, reporting, and regulatory compliance.
- Prepared ad hoc and recurring HR, payroll, and workforce reports for executive leadership and monthly Board of Trustees meetings to support governance, budgeting, and decision-making.
- Conducted financial reconciliations and payroll-related reporting for the Pondera County Treasurer/Assessor/School Superintendent maintaining transparency, internal controls, and audit readiness.
- Managed onboarding, background checks, fingerprinting, credit cards, inventory, AP/AR, and personnel files.
- Maintained confidential personnel files and employee records in accordance with legal retention, privacy, and compliance requirements.
Clinic Operations & HR Manager
Grena Family Practice
Conrad, MT
07.2017 - 04.2018
- Served as sole operations and HR leader for a privately owned medical practice, overseeing all administrative, financial, clinical support, and human resources functions.
- Managed the full employee lifecycle, including recruitment, onboarding, training, scheduling, performance management, payroll, and employee relations.
- Provided hands-on clinical and administrative support as needed, including medical assisting, patient intake, chart preparation, referrals, and direct patient coordination, ensuring uninterrupted operations.
- Partnered closely with the Practice Owner on staffing strategy, operational decision-making, and practice sustainability.
- Directed day-to-day clinic operations, ensuring regulatory compliance, efficient patient flow, and continuity of care in a lean staffing environment.
- Served as the primary point of contact for staff grievances and patient concerns, utilizing de-escalation and resolution strategies to maintain a positive clinic environment and patient experience.
- Led marketing, advertising, and community outreach initiatives to support practice growth and patient volume.
Patient Access Insurance Specialist
Pondera Medical Center
Conrad, MT
10.2012 - 06.2017
- Led prior authorizations, patient financial counseling, and insurance coordination.
- Implemented QI initiatives reducing registration errors from 80% to under 2%.
- Audited patient accounts and supported revenue cycle operations by managing aging accounts and coordinating with outside collection agencies to resolve bad debt.
- Provided cross-functional clinical and administrative support as needed, including backup Medical Aide coverage in the Emergency Room, Long-Term Care, and Medical units, and fill-in Ward Clerk support for the ER.
- Trained and supervised front-line registration staff on proper registration procedures, insurance verification, and exceptional customer service standards, fostering a culture of accountability, accuracy, and service excellence.
Skills
- ADP Workforce Now
- Workplace Investigations
- New Hire Onboarding and Orientation
- Benefits Enrollment Administration
- Payroll Processing
- Leave Tracking and Administration
- ADA Interactive Process Support
- Policy Interpretation
- Employee Documentation
- Interviewing Techniques
- Compliance Recordkeeping
- Grievance handling and redressal
- FMLA administration
- Microsoft office proficiency
- Time management
- Decision-making
- Team leadership
- Positive attitude
- Attention to detail
Websites
Certification
- SHRM-CP - Society for Human Resource Management
- Investigative Interviewing
- Montana Public Notary - Commission Expires 2027-12-31
Core Competencies
- Human Resources Management
- Employee Relations
- Talent Acquisition Strategy
- Payroll and Benefits Administration
- HRIS and Systems Management
- Policy Development and Interpretation
- Employment Compliance
- FMLA and Leave Administration
- ADA Accommodation Coordination
- Leadership Coaching and Support
- Performance Management and Accountability
- Process Improvement
- Cross-Functional Collaboration
- Change Management
- Conflict Resolution
- Organizational Communication
- Workforce Support
- Healthcare Operations
Personal Information
About Me:
Strategic and results-driven Human Resources professional with progressive experience leading and supporting key HR functions within healthcare environments, including employee relations, talent acquisition, onboarding, payroll, benefits administration, HRIS management, compliance, policy interpretation, and leadership support. I bring a strong combination of operational knowledge, professionalism, and people-centered leadership, with a focus on building effective processes, strengthening workplace culture, and aligning HR practices with organizational goals.
My background includes hands-on experience across the full employee lifecycle, with a proven ability to manage competing priorities, navigate complex employee matters, and support leaders with practical, solution-focused guidance. I am recognized for improving processes, creating structure, enhancing communication, and helping teams operate more effectively. I take pride in being a trusted HR partner who can balance compliance, consistency, and compassion while driving meaningful results.
As a SHRM-CP certified and Investigative Interviewing Certified professional, I bring strong judgment and a thoughtful, objective approach to employee concerns, workplace investigations, and policy application. I am committed to fostering accountability, fairness, and organizational integrity while supporting a positive and productive employee experience.
Beyond my day-to-day HR role, I serve on the Great Falls SHRM Chapter Board as College Relations Director, where I support student outreach and help connect emerging professionals to the HR field. This role reflects my dedication to professional leadership, community partnership, and the continued advancement of the human resources profession.
I am seeking opportunities to contribute in management and senior HR leadership roles where I can lead with purpose, support organizational growth, develop strong teams, and help shape strategic HR initiatives that make a lasting impact.
Affiliations
- Great Falls SHRM Chapter Board Member - College Relations Director
Timeline
Human Resources Generalist / Manager
Alluvion Health
07.2022 - Current
Lead Payroll Technician (Temp)
Great Falls Public Schools
02.2022 - 07.2022
HR Operations & Payroll Manager
Conrad Public Schools
01.2019 - 02.2022
Clinic Operations & HR Manager
Grena Family Practice
07.2017 - 04.2018
Patient Access Insurance Specialist
Pondera Medical Center
10.2012 - 06.2017