Jamie Burrough
Durant,OK
Summary
Dependable and focused on providing superior service through effective communication and attention to detail. Im an enthusiastic financial professional with 14 years in the banking industry with experience in meeting regulatory compliance standards and ensuring confidentiality with clientele. My focus is to create productive relationships with clients, staff and the community to accomplish the goals of the organization.
Overview
19
19
years of professional experience
Work History
Banking Center Manager
American Nation Bank
Durant, OK
11.2010 - 04.2024
- Analyzed financial data, such as income statements and balance sheets, to identify trends or opportunities for improvement.
- Prepared monthly reports detailing the center's financial performance against set targets.
- Provided guidance on banking products such as savings accounts, loans, investments.
- Ensured that operational processes were being followed correctly by team members.
- Assisted customers with their inquiries regarding banking products or services via phone or email communication.
- Managed the recruitment process for new employees including interviewing candidates and conducting background checks.
- Supervised staff members, provided training and mentorship, and conducted performance reviews.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor.
- Maintained accurate records of deposits, withdrawals, transfers, payments.
- Audited teller transactions on a regular basis to detect any discrepancies or fraudulent activity.
- Monitored daily banking activities to ensure compliance with applicable regulations and laws.
- Conducted regular meetings with branch personnel to discuss goals, objectives, policies, procedures, and customer service standards.
- Performed regular audits of branch records in order to identify areas of improvement or potential risks.
- Prepared monthly reports summarizing operational performance metrics such as customer satisfaction levels, deposit growth trends, sales goals achieved vs missed targets.
Pharmacy Clerk
Henry Roberts Pharmacy
Ardmore, OK
11.2008 - 06.2010
- Kept abreast of changes in the healthcare industry related to pharmaceuticals products and services offered by the pharmacy.
- Answered customer inquiries regarding drug interactions, side effects, dosage and storage information.
- Checked expiration dates on prescription drugs to ensure potency.
- Provided excellent customer service in a friendly manner to all clients visiting the pharmacy counter.
- Assisted customers with selecting and purchasing medications.
- Processed payments from customers using cash registers or other electronic systems.
- Restocked shelves and prepared expired drugs for return.
- Greeted customers to determine wants or needs.
- Mentored new hires through the training and familiarization process.
- Delivered prompt,courteous customer service over a busy multi-line phone system
- Assisted pharmacists in filling prescriptions and maintaining inventory.
Assistant Manager
Pier 1 Imports
Wichita Falls, TX
07.2005 - 02.2007
- Conducted regular performance reviews for employees to identify areas of improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Education
High School Diploma -
Dickson High School
Ardmore, OK05-2005
Some College (No Degree) - Psychology
Vernon Community College
Wichita Falls, TXSome College (No Degree) -
Murray Sate College
Tishomingo, OKSkills
- Posses strong analytical ability
- Ability to multi-task
- Exudes strong leadership skills
- Practiced in discretion and confidentiality
- Customer experience management
- Relationship Management
- Work Delegation
- Schedule Coordination
- Account updating
- Report Generation
- Data Entry
- Computer Proficiency
- 10-Key
- Microsoft Excel
- Microsoft Outlook
Timeline
Banking Center Manager
American Nation Bank
11.2010 - 04.2024
Pharmacy Clerk
Henry Roberts Pharmacy
11.2008 - 06.2010
Assistant Manager
Pier 1 Imports
07.2005 - 02.2007
High School Diploma -
Dickson High School
Some College (No Degree) - Psychology
Vernon Community College
Some College (No Degree) -
Murray Sate College