Jamie Cadle
Lone Jack,MO
Summary
Reliable Store Manager with 10 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
5
5
years of professional experience
Work History
Store Manager
Torrid
Overland Park, KS
06.2023 - Current
- Enhanced sales volume through skilled support to both new and inactive customers.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed strategies to maximize sales and profitability.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed daily banking activities such as deposits and withdrawals.
District Manager
Dollar General
Harrisonville, MO
09.2022 - 05.2023
- Multi-unit leadership, over 24 locations
- Resolved customer complaints regarding sales and service
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity
- Worked with direct reports to develop and implement action plans, improving operating results
- Coached, developed and motivated team to achieve revenue goals
- Oversaw storewide merchandising benchmarks to maintain operational excellence
- Developed and significantly grew assigned territory 20% within first year
- Conducted weekly conference calls and manager meetings to discuss performance of each location
- Developed team-based culture with shared strategies and goals and strong performance-based initiatives
- Tracked labor, sales, and inventory and managed operations to maximize returns
- Communicated policy updates to team, answered questions and monitored compliance
- Fostered inclusive and progressive work culture to boost employee morale and overall satisfaction.
Store Manager
Dollar General
Pleasant Hill, MO
02.2019 - 09.2022
- Multi-unit leadership
- Trained and mentored associates to teach daily tasks and procedures
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Monitored employee performance and identified performance gaps for corrective action
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Strengthened work-flow productivity by hiring, managing and developing top talent
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products
- Promoted team-oriented culture with common sales, service and productivity goals
- Delegated assignments to meet coverage needs and maintain store standards.
Sales Associate
Dollar General
Lone Jack, MO
08.2018 - 02.2019
- Assist customers with requests in store and on the phone
- Demonstrate knowledge of products and services to customers
- Greet customers in a friendly and polite manner
- Keep an eye on inventory levels and restock shelves as needed
- Educate customers about current promotions and advertisements
- Stamp, mark, and tag prices on merchandise
- Contribute to team's daily sales goals
- Completed an average of 100 transactions per day
- Stocked the floor
- Maintained a clean service environment
- Embodied company mission and values through honesty, integrity and high-quality performance
- Used POS system to scan customer purchases, calculate prices and process transactions
- Built repeat customer base through excellent service
- Processed customer orders quickly to prevent long queues.
Education
High School Diploma -
Billings High School
Skills
- Customer Services Management (10 years)
- Store Operations Oversight
- Staff development
- Operational oversight
- Team building
- Compliance monitoring
- Performance reviewing
- Reporting and documenting
- Preventive maintenance
- Schedule oversight
- Hiring and training
- Multitasking
- Task prioritization
- Word
- Excel
- PowerPoint
- Talent Recruitment
- Payroll Management
- POS Systems
- Team Development
- Supply Ordering
- Retail Inventory Management
- Store Merchandising
Awards
Top Overall Performance Matrix, 2020, Performance for overall Sale, Shrink, Customer Service. Store was number #1 for the district, #3 for the region, #17 for the division and #89 for the company. With a sales increase of 125.94% to plan in just one year. Circle of Excellence Award, 2021, This award is given out annually to top 100 employees for demonstrating extraordinary leadership and outstanding achievements while Serving Others. Top 20% of the performance matrix, 2022, Period 10, 11 and 12 Top 5% overall performance matrix, 2022, company for Sales, Service, Shrink
Accomplishments
- Top Overall Performance Matrix 2020. Performance for overall Sale, Shrink, Customer Service. Store was number #1 for the district, #3 for the region, #17 for the division and #89 for the company. With a sales increase of 125.94% to plan in just one year.
- Circle of Excellence Award 2021. This award is given out annually to top 100 employees for demonstrating extraordinary leadership and outstanding achievements while Serving Others.
- Top 20% of the performance matrix period 10, 11 and 12 for 2022
- Top 5% overall performance matrix company for Sales, Service, Shrink 2021
Timeline
Store Manager
Torrid
06.2023 - Current
District Manager
Dollar General
09.2022 - 05.2023
Store Manager
Dollar General
02.2019 - 09.2022
Sales Associate
Dollar General
08.2018 - 02.2019
High School Diploma -
Billings High School