Jamie Chico
Casa Grande,AZ
Summary
Experienced Probation Officer with twelve years in criminal justice and law enforcement. Safety-oriented, fair and professional when dealing with unruly offenders and problem situations. Well-versed in criminal law and criminology. Vast background in court testimony, field supervision and statistical analysis.
Overview
21
21
years of professional experience
Work History
Probation Officer
Tohono O'odham Nation Justice Center
Sells, AZ
09.2023 - Current
- Intervened in crisis situations involving probationers or other individuals in the community.
- Participated in parole hearings as a representative of the court system.
- Conducted home visits to assess living conditions and verify employment status of clients.
- Investigated alleged violations of probationary orders reported by police officers or victims.
- Provided emotional support to offenders struggling with addiction or other personal issues.
- Maintained detailed records of client progress in accordance with departmental guidelines.
- Attended meetings with district attorneys and defense lawyers regarding cases assigned.
- Facilitated communication between probationers, their families, employers, law enforcement officers, attorneys, social workers, and other stakeholders involved in the process.
- Organized group sessions with probationers to discuss relevant topics such as anger management or conflict resolution skills.
- Prepared reports summarizing activities conducted during supervision period.
- Provided guidance and support to probationers on issues related to substance abuse, mental health, education, and job training.
- Created individualized treatment plans for clients based on their needs and circumstances.
- Enforced sanctions against those who fail to meet established requirements or goals set forth by the court.
- Monitored criminal activity of probationers to ensure compliance with court-ordered terms and conditions.
- Advised courts on sentencing recommendations based upon thorough assessments of defendants' backgrounds.
- Arranged drug tests for clients at regular intervals to monitor sobriety levels.
- Developed case management plans for offenders, including referrals to community resources and services.
- Referred offenders to appropriate community agencies to complete services in compliance with court orders.
- Recommended probation conditions to court, including drug treatment, vocational rehabilitation and mental health programs.
- Maintained positive relationships with offenders and family members through weekly visits.
- Answered phone calls concerning clients, handled complaints and responded to requests for information.
- Executed pre-sentence and pre-parole investigations.
- Participated in probable cause and revocation hearings to stay informed of relevant legal processes.
- Created, organized and maintained files, case notes and electronic databases.
- Conducted home visits to verify living conditions and ensure a supportive environment for rehabilitation.
- Assisted probationers with resolving housing, employment and social services problems.
- Counseled juveniles on day-to-day life decisions.
Adult Probation Officer
Gila River Indian Community Judicial Court
Sacaton, AZ
12.2021 - 09.2023
- Monitored offenders' activities regarding fulfillment of court ordered requirements.
- Referred offenders to appropriate community agencies to complete services in compliance with court orders.
- Administered regular drug and alcohol tests and completed DNA indexing for felony offenders.
- Created, organized and maintained files, case notes and electronic databases.
- Answered phone calls concerning clients, handled complaints and responded to requests for information.
- Recommended probation conditions to court, including drug treatment, vocational rehabilitation and mental health programs.
- Participated in probable cause and revocation hearings to stay informed of relevant legal processes.
- Observed and recommended special community services opportunities to support offenders.
- Worked in collaboration with offenders to fully participate in rehabilitation planning.
- Maintained positive relationships with offenders and family members through weekly visits.
- Assisted probationers with resolving housing, employment and social services problems.
- Assisted with case completion by conducting office, home and employment visits to ensure adherence to legal requirements.
- Checked residential probationers for adherence to curfew and compliance with rules.
- Delivered bail recommendations to court to assist with case outcomes.
Legal Secretary III
Defense Services Office
Sacaton, AZ
05.2011 - 12.2021
- Created, organized and maintained files, case notes and electronic databases.
- Answered phone calls concerning clients, handled complaints and responded to requests for information.
- Interviewed clients and obtained vital case information to support associates.
- Participated in probable cause and revocation hearings to stay informed of relevant legal processes.
- Tracked information for summary documentation to strengthen case outcomes.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Organized exhibits for trial by preparing materials and supporting documentation.
- Identified and analyzed legal documents, discoveries and contracts.
- Organized client calendars, prepared mailings and handled high call volumes.
- Participated in client interviews, observed questioning process and documented information.
- Coordinated subpoena services and other support activities for legal office.
- Trained staff on office procedures and case-specific duties.
Secretary (Part-Time)
Department of Economic Security (CPS)
Coolidge, AZ
01.2011 - 05.2011
- Created, organized and maintained files, case notes and electronic databases.
- Answered phone calls concerning clients, handled complaints and responded to requests for information.
- Assisted with case completion by conducting office, home and employment visits to ensure adherence to legal requirements.
Casino Cage Cashier
Gila River Casino
Chandler, AZ
02.2006 - 07.2008
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Redeemed coins and tokens for cash at customer request.
- Performed main banker duties by preparing deposits and accepting cash orders, preparing slot wallets and tills and consolidating cage transactions.
- Cashed out employee tips and worked with slot technicians to pay out jackpots.
- Prepared balance sheets in accordance with gaming standards and internal controls.
- Completed gaming forms and reports and assisted customers with credit-related problems.
- Sold casino chips, tokens or tickets.
- Exchanged money, credit, tickets or casino chips for patrons.
- Adhered to security protocols and cash-handling best practices to maintain correct totals.
- Reconciled cash and casino currency by auditing cash drawers and transaction receipts.
- Maintained accountability of money banks and released to assigned personnel.
- Documented monetary exchanges and transaction reconciliations.
- Checked identifications to verify patrons' ages.
- Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
- Executed currency trades to provide guests with casino chips or process cash redemptions for unused chips.
- Balance daily financial records by reconciling transaction summaries.
Bank Teller
Stockman's Bank
Coolidge, AZ
01.2007 - 01.2008
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Explained bank services, financial products and applicable fees to customers.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Opened new checking, savings and lines of credit for customer accounts.
- Maintained confidentiality of bank records and client information.
- Delivered exceptional service to customers in person or over telephone.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Directed specific questions to appropriate branch personnel.
Retail Sales Associate (Seasonal)
JC Penny Co
Casa Grande, AZ
09.2006 - 12.2006
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Received and displayed product shipments on store retail shelves upon delivery.
- Trained new team members in cash register operation, stock procedures and customer services.
Casino Gift Shop Cashier
Gila River Hotel & Casinos
Chandler, AZ
06.2004 - 06.2006
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Maintained clean, orderly and well-stocked register area.
- Trained new team members in cash register operation, stock procedures and customer services.
- Kept store presentable with regular cleaning and organization.
- Processed customer purchases and returns via cash and credit card.
- Met physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
- Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.
- Ordered new product to keep popular items well-stocked.
- Counted cash at end of shift and prepared bank deposits.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Education
GED -
Central Arizona College
Coolidge, AZ03.2004
Skills
- Field Supervision
- Community Service Programs
- File Reviews
- Urinalysis Testing
- Court Report Documentation
- Substance Abuse Treatment
- Court Procedures
- Report Preparation
- Pre-Sentence Investigations
- Adult probation
- Corrections experience
- Juvenile diversion programs
- Verbal and written communication
- Field experience
- First aid training
- Investigations
- Money handling
- Customer service
- Financial records oversight
Timeline
Probation Officer
Tohono O'odham Nation Justice Center
09.2023 - Current
Adult Probation Officer
Gila River Indian Community Judicial Court
12.2021 - 09.2023
Legal Secretary III
Defense Services Office
05.2011 - 12.2021
Secretary (Part-Time)
Department of Economic Security (CPS)
01.2011 - 05.2011
Bank Teller
Stockman's Bank
01.2007 - 01.2008
Retail Sales Associate (Seasonal)
JC Penny Co
09.2006 - 12.2006
Casino Cage Cashier
Gila River Casino
02.2006 - 07.2008
Casino Gift Shop Cashier
Gila River Hotel & Casinos
06.2004 - 06.2006
GED -
Central Arizona College
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