JAMIE CLAUS
Lincoln,Nebraska
Summary
Professional with solid background in office administration, prepared to bring efficiency and organization to any team. Known for strong collaboration skills and adaptability to changing needs. Adept at managing schedules, coordinating tasks, and utilizing office software to streamline operations. Reliable and results-driven, consistently ensuring high standards in all responsibilities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Office Specialist
Lighthouse Anesthesia, PC
11.2022 - Current
- Oversee accurate retention and integrity of medical charts and patient demographics for around 500 cases monthly.
- Streamline payment collection processes, reducing delinquent accounts by 7%.
- Ensure compliance with HIPAA regulations and internal cash management protocols when handling sensitive patient information and payments, accurately processing on average 200 payments monthly.
Staff Assistant III
City of Santa Monica
10.2011 - 07.2023
- Oversaw the comprehensive daily operations of the City’s Community Classes and Camps Program, streamlining registration procedures for an average of 300 quarterly recreation programs that consistently served over 2,000 participants and achieved a net revenue of $300,000.
- Cultivated positive community relations and participant satisfaction through the professional and timely resolution of all inquiries and concerns.
- Managed contract lifecycle for approximately 50 program instructors, including renewals, addendums, documentation of compliance, and the processing of high-volume, accurate, and timely payment distributions.
- Collaborated on implementation of new recreation management software system, quickly mastering new technology to effectively streamline internal and external user adoption.
Administrative Assistant
Anti-Defamation League
07.2007 - 09.2011
- Collaborated on strategic planning, organization, and execution of donor recognition and fundraising events, including an annual gala generating $1 million in revenue.
- Managed design, production, and distribution of organizational publications, administering vendor contracts and optimizing payment processes.
- Facilitated philanthropic engagement by preparing in-depth profiles and strategic meeting briefs for executive leadership, focusing on high-priority prospects.
Investigator III
Nebraska Equal Opportunity Commission
08.2004 - 09.2008
- Leveraged formal discovery methods to identify and procure pertinent case evidence.
- Analyzed extensive evidence, authored meticulous investigative reports, and presented comprehensive case recommendations regarding the implications of discrimination.
- Demonstrated exceptional proficiency in case management, consistently exceeding agency goals by 10%.
Education
Bachelor of Science Degree - Criminal Justice
University of Nebraska at Omaha
Lincoln, NE05.2004
Skills
- Skilled in Microsoft Office applications
- Proficient in Google Workspace
- Database administration
- Contract management
- Client service optimization
- Cross-functional collaboration
- Strong verbal and written communication
- Proficient in organization techniques
Certification
- HIPAA Awareness for Healthcare Providers Training, 2022
- Pre-Supervisory Academy, City of Santa Monica, 2016
- National Fair Housing Training Academy, 2005-2006
Timeline
Office Specialist
Lighthouse Anesthesia, PC
11.2022 - Current
Staff Assistant III
City of Santa Monica
10.2011 - 07.2023
Administrative Assistant
Anti-Defamation League
07.2007 - 09.2011
Investigator III
Nebraska Equal Opportunity Commission
08.2004 - 09.2008
Bachelor of Science Degree - Criminal Justice
University of Nebraska at Omaha