Jamie Cleveland
Take 5 Oil Change
BATONROUGE,LA
5
years of professional experience
Dynamic Assistant Manager with proven leadership in team training and operational excellence. Skilled in process improvements and fostering a customer-focused environment, contributing to enhanced service delivery and team performance.
Work History
Assistant Manager
3 Years 5 Months- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented process improvements that enhanced turnaround times for service completion.
- Trained new team members on company protocols and best practices for oil change services.
- Assisted in inventory management, ensuring optimal stock levels of supplies and equipment.
- Monitored team performance, providing constructive feedback to foster professional development.
- Collaborated with management to develop training materials and enhance employee onboarding experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Geotechnical Engineer
1 Year 11 Months- Conducted geotechnical investigations to assess soil and rock properties for engineering projects.
- Designed and executed field tests, including SPT, CPT, and laboratory analyses for site characterization.
- Collaborated with project teams to develop geotechnical reports and recommendations based on findings.
- Mentored junior engineers in best practices for data collection, analysis, and reporting methodologies.
- Led the implementation of improved testing protocols that enhanced accuracy of subsurface assessments.
- Managed client communications to ensure alignment on project objectives and deliverables throughout lifecycle.
Education
High School Diploma
Skills
Customer service
Financial oversight
Team leadership
Team motivation
Task delegation
Employee engagement
Inventory management
Time management
Employee training
Project coordination
Conflict resolution
Money handling
Timeline
Assistant Manager
Take 5 Oil Change
05.2023 - CurrentRead More
Geotechnical Engineer
Terracon
06.2021 - 05.2023Read More
Scotlandville Magnet High School
High School Diploma
Read More