Jamie "Alice" Cosgrove
WOODBRIDGE,Virginia
Summary
Seasoned Customer Service Associate with nine years of experience in diverse retail environments. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include problem solving and meeting special needs.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Cashier
Giant Food
Burke, Virgina
03.2013 - 09.2022
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Assisted in development of trainees, providing instruction and support to optimize readiness.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Performed inventory counts and stocked merchandise.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
Substitute Preschool Teacher
Bethany Lutheran Church And Preschool
Alexandria, Virginia
09.2010 - 06.2013
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Delivered clear, concise instructions to children to aid in each student's decision-making.
- Wiped down play areas, toys, tables and other hard surfaces to minimize germ spread.
- Engaged and entertained children through recreational and educational activities.
- Supervised children during in-classroom activities and on playground.
- Maintained tidy and clean classroom consistent with safety and health standards.
Administrative Assistant
Pro2call Fleet Installations
Fairfax County, Virginia
01.2007 - 12.2010
- Executed record filing system to improve document organization and management.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Edited documents to improve accuracy of language, flow and readability.
- Managed relational database to store information for reference, reporting and analysis.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Education
High School Diploma -
Edison High School
Alexandria, VA 09.2001 - 06.2005
Skills
Customer assistance
Complaint resolution
Professional telephone demeanor
Sorting and labeling
Store merchandise stocking
Accomplishments
- Rose from Cashier to Customer Service within two years
- Created database of items and their respective locations
- Trained and mentored over 20 employees in various departments.
Timeline
Customer Service Cashier
Giant Food
03.2013 - 09.2022
Substitute Preschool Teacher
Bethany Lutheran Church And Preschool
09.2010 - 06.2013
Administrative Assistant
Pro2call Fleet Installations
01.2007 - 12.2010
High School Diploma -
Edison High School
09.2001 - 06.2005