Jamie Cote
Hooksett,NH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
General Manager
Planet Fitness
Manchester, NH
04.2023 - 09.2026
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations, enhancing facility management and ensuring member satisfaction.
- Managed staff scheduling, optimizing coverage and directly contributing to team performance.
- Implemented training programs for new employees to maintain service quality standards.
- Coordinated maintenance activities, ensuring equipment functionality and cleanliness standards were met.
- Monitored financial performance to support budget planning and resource allocation.
- Fostered a positive community atmosphere through engagement events and member initiatives.
Assistant Manager of Customer Service
Hannaford Supermarket
Concord, NH
03.2020 - 12.2023
- Resolved customer inquiries and complaints with empathy and professionalism.
- Trained and mentored new customer service associates on company policies.
- Analyzed survey data to identify actionable changes that enhanced customer satisfaction.
- Conducted audits to verify adherence to financial policies and safeguard compliance.
- Collaborated with team members to streamline bookkeeping procedures, improving accuracy and efficiency.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
Education
Central High School
Manchester, NHSkills
- Customer service
- Organization and time management
- Employee training
- Budget management
- Staff scheduling
- Inventory control
- Financial management
- Multitasking Abilities
- Team Development
Timeline
General Manager
Planet Fitness
04.2023 - 09.2026
Assistant Manager of Customer Service
Hannaford Supermarket
03.2020 - 12.2023
Central High School