Jamie Daniel
Moline,IL
Summary
Accomplished and certified Pharmacy Technician with over 7 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Certified Pharmacy Technician
Hy-Vee
12.2022 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Entered and processed patients' prescriptions into internal system.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Certified Pharmacy Technician
Walgreens
08.2007 - 12.2022
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Counted and labeled prescriptions with correct item and quantity.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
Education
High School Diploma -
Moline Senior High School
Moline, IL05.2007
Skills
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
- Certified Pharmacy Technician (CPhT)
- Data Entry
- Customer Service
- HIPAA Compliance
Timeline
Certified Pharmacy Technician
Hy-Vee
12.2022 - Current
Certified Pharmacy Technician
Walgreens
08.2007 - 12.2022
High School Diploma -
Moline Senior High School