Summary
Overview
Work History
Education
Skills
References
Timeline
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JAMIE DELMOLINO

Orlando,FL

Summary

Corporate Travel Consultant Diligent, hardworking and knowledgeable Account Service Representative. Skilled in fielding inquiries and resolving problems using expertise in business practices and customer relations. Driven to consistently exceed sales and service quality targets. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

25
25
years of professional experience

Work History

Account Support Representative

Duluth Travel
Atlanta, GA
04.2023 - Current
  • Check queue’s daily to ensure accuracy and that all issued tickets are complete.
  • Keeps management promptly and fully informed of all operational matters of significance and takes prompt corrective action where necessary or suggests courses of action which may be taken.
  • Follow Duluth Travel approved work process.
  • Communicate effectively with other agents or team members to solve problems and gather information.
  • Establish and maintain strong relationships with clients
  • Follow and enter all required documentation in every record.
  • Work in Worldspan and Sabre 360 GDS systems.

Corporate Travel Consultant

American Express Global Business Travel
Orlando, FL
09.2022 - 11.2022
  • Worked with UBS account booking travel for the employees
  • Used various computer software and online databases to book travel services
  • Listened to concerns and complaints from customers and promptly addressed issues
  • Managed all aspects of travel planning for clients, including researching and booking flights, hotels, car rentals, and activities
  • Worked on Apollo GDS.

Corporate Travel Consultant

BCD Travel
Orlando, FL
08.2021 - 09.2022
  • Dealt with payment processing services for bookings and refunds for Darden employees
  • Saved Darden Restaurants 90% on overall travel costs by finding most affordable ticket and lodging options
  • Booked tickets for air, rail, and ground transportation
  • Worked on Apollo GDS
  • Also worked with conventions.

Corporate Travel Consultant

CHG Healthcare
Fort Lauderdale, FL
07.2014 - 09.2020
  • Dealt with payment processing services for bookings and refunds for CHG employees and doctors
  • Saved CHG Healthcare 90% on overall travel costs by finding most affordable ticket and lodging options
  • Booked tickets for air, rail, and ground transportation
  • Worked on Worldspan and Sabre GDS.

Reservations Agent

Walt Disney Travel
Orlando, FL
11.1998 - 01.2005
  • Provided customers with information about availability and pricing
  • Resolved various issues and discrepancies for customers
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
  • Booked Disney hotels, packages including tickets, airfare, car rentals.

Education

Associate Of Arts In General Studies -

Lake-Sumter State College
01.1998

Skills

  • Travel and Accommodations Explanation
  • Travel Cost Computation
  • Airline Rules
  • Client Records
  • Reservations Booking
  • Active Listening
  • Customer Service Standards
  • Travel Itineraries
  • Airport Geographical Expertise
  • Credit Card Payments
  • Payment Processing

References

References available upon request

Timeline

Account Support Representative

Duluth Travel
04.2023 - Current

Corporate Travel Consultant

American Express Global Business Travel
09.2022 - 11.2022

Corporate Travel Consultant

BCD Travel
08.2021 - 09.2022

Corporate Travel Consultant

CHG Healthcare
07.2014 - 09.2020

Reservations Agent

Walt Disney Travel
11.1998 - 01.2005

Associate Of Arts In General Studies -

Lake-Sumter State College

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JAMIE DELMOLINO