JAMIE DIAZ
Manager
Austin,Tx
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
General Manager
Insomnia Cookies
Austin, Texas
06.2021 - 09.2022
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Carefully interviewed, selected, trained, and supervised staff.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Orchestrated positive customer experiences by overseeing every area of cookie operations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Maintained facility and grounds to present positive image.
- Started at low sales location and improved sales over 200%, becoming leader of company
Shift Lead
Mayfield Dairy Queen
Austin, Texas
11.2019 - 06.2021
- Excelled in every store position and regularly backed up front-line staff.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Greeted customers and answered inquiries regarding menu items and specials.
- Kept register accurate through correct billing, payment processing, and cash management practices..
Freddy's Frozen Custard and Steakburgers
Assistant Manager
Austin, TX
10.2017 - 11.2019
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Managed team of up to 40 restaurant staff, maintaining exceptional customer service and quality standards.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Tx Sales Manager
Kanga Room Systems
Austin, TX
05.2014 - 10.2017
- Generate all sales leads and held 92% closing rate
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Build and sustain customer relationships
- Maintain office organization
- Upload all sales paperwork to software program
- Design payroll system for entire company
- Carry- out $25,000 payroll weekly
- Consistently generated additional revenue through skilled sales techniques .Increased office organization by developing more efficient filing system and customer database protocols
- Received merit raise for strong attention to detail, exemplary customer service and team-player attitude.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Education
Certificate - Medical Assistant
Allied Health Careers
Austin, TX 08.2006 - 06.2007
High School Diploma -
Gonzalo Garza Independent High School
Austin, TX 01.2003 - 06.2004
Skills
Superior organization skillsMS Office proficientFlexible schedulingSuperior communication skillsCompelling leadership skillsDependable and reliableStaff trainingExceptional multi-taskerResolution orientedCustomer service expert
Operations management
Consistently meet goals
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training, and meetings.
- Supervised team of 20-40 staff members.
- Increased sales by 300% while maintaining food costs, leading to becoming number one in Comparative Sales for the 200+ locations of company.
Timeline
General Manager
Insomnia Cookies
06.2021 - 09.2022
Shift Lead
Mayfield Dairy Queen
11.2019 - 06.2021
Freddy's Frozen Custard and Steakburgers
Assistant Manager
10.2017 - 11.2019
Tx Sales Manager
Kanga Room Systems
05.2014 - 10.2017
Certificate - Medical Assistant
Allied Health Careers
08.2006 - 06.2007
High School Diploma -
Gonzalo Garza Independent High School
01.2003 - 06.2004