Jamie Dominick
543 Shoup Avenue Hannastown ,PA
Summary
Dynamic Corporate and Franchise Trainer at Gloria Jeans, recognized for developing impactful training programs that reduced turnover rates across 52 locations. Expert in course development and public speaking, I fostered employee engagement and performance through targeted coaching and innovative training strategies, ensuring alignment with organizational goals and enhancing overall operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Corporate and Franchise Trainer
Gloria Jeans
- Developed training materials to enhance staff knowledge and engagement.
- Conducted onboarding sessions for new employees, ensuring smooth acclimation to company culture.
- Evaluated training effectiveness through feedback and performance assessments.
- Facilitated workshops on customer service excellence and product knowledge.
- Supported team members in achieving operational goals through targeted coaching sessions.
- Implemented best practices for training delivery, improving overall employee performance.
- Mentored junior trainers, fostering a culture of continuous learning and improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Regional Sales Manager
Kitchen Collection
- Leveraged CRM systems for tracking sales activities and forecasting future trends.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Finalized sales contracts with high-value customers.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Consistently exceeded annual territory revenue goals by prioritizing high potential accounts and executing customized action plans.
- Mentored new hires on best practices for building rapport with clients, ultimately contributing to a higher retention rate of customers within the territory.
- Implemented innovative sales strategies that successfully penetrated new markets, boosting regional brand recognition.
- Cultivated strong partnerships with distributors and retailers to increase product visibility and drive sales volume.
- Established clear performance metrics for monitoring individual team member progress, fostering accountability towards achieving shared goals as a cohesive unit.
- Enhanced overall customer experience by conducting regular account reviews, ensuring alignment with client objectives and company offerings.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Trained and mentored sales team on best practices and product knowledge.
- Developed and implemented regional sales strategies to achieve revenue targets.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
Customer Service Representative
Keystone Collections Group
Irwin, PA
06.2024 - Current
- Resolved customer inquiries and concerns through effective communication and problem-solving skills.
- Processed payments and updated account information using proprietary software systems.
- Answered Calls, and assisted Taxpayers with precise information
- Maintained accurate records of customer interactions to ensure data integrity and follow-up actions. Moved to Complex Team through hard work and ambition to excel within the Company, as well as a desire to learn more and assist in creating a positive environment. I feel strongly that my Training skills and positive energy can provide great motivation for new employees to achieve their goals and work with confidence to achieve any success and overcome any challenges they may experience. Overall my goal in moving to Keystone Collections Group was to be part of a great Team and achieve overall success for the Company
Office Manager
Suburban Propane
Greensburg, PA
01.2021 - 06.2024
- Managed daily office operations, ensuring efficiency and organization.
- Coordinated communication between departments to enhance workflow and collaboration.
- Implemented scheduling systems for staff to optimize resource allocation.
- Oversaw inventory management, maintaining supplies and equipment for uninterrupted service.
- Developed office procedures that improved task consistency and accuracy.
- Trained new employees on administrative processes and company policies.
- Monitored budget expenditures, identifying areas for cost reduction and efficiency improvement.
- Led team meetings to assess project progress and address operational challenges.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Regional Sales Manager
Gloria Jeans
Monroeville, PA
04.1990 - 01.2010
- Developed and implemented regional sales strategies to achieve revenue targets.
- Trained and mentored sales team on best practices and product knowledge.
- Analyzed market trends to identify growth opportunities and customer needs.
- Established strong relationships with key clients to enhance customer loyalty.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Monitored sales performance metrics to drive continuous improvement initiatives.
- Collaborated with marketing teams to align promotional activities with sales goals.
- Conducted regular performance reviews to assess team effectiveness and provide feedback.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
Education
No Degree - Into To Law
Duquene University
Pittsburgh, PASkills
New hire training
Planning and coordination
Public speaking
Creative problem solving
Train-the-trainer
Group and individual instruction
Course planning
Training needs analysis
Course development
Program management
Materials preparation
Feedback delivery
Proficient in software
Training material updates Responsible for creating The Gloria Jeans Administrator and Training Program which is still used today to train all Employees both Executive and entry level Responsible for overseeing the operations of 52 locations across the Northeast Region I had the lowest turnover rate out of 347 locations across the United States
Timeline
Customer Service Representative
Keystone Collections Group
06.2024 - Current
Office Manager
Suburban Propane
01.2021 - 06.2024
Regional Sales Manager
Gloria Jeans
04.1990 - 01.2010
Corporate and Franchise Trainer
Gloria Jeans
Regional Sales Manager
Kitchen Collection
No Degree - Into To Law
Duquene University