Jamie Ebert

Retail Store Manager

Rite Aid

07.1998 - Current

Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
Completed routine store inventories.
Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Submitted orders for new inventory.
Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
Supervised guests at front counter, answering questions regarding products.
Assisted with hiring, training and mentoring new staff members.
Approved regular payroll submissions for employees.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.