Jamie Edwards
Mount Vernon
Summary
Multi-talented support specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing several years of experience in technology.
Overview
20
20
years of professional experience
2002
2002
years of post-secondary education
Work History
Assistant Court Clerk
New York State Unified Court System
Mount Vernon
05.2023 - Current
- Processed court documents and maintained accurate filing systems.
- Managed communication between attorneys, clients, and court personnel.
- Coordinated jury selection processes and maintained juror records.
- Prepared daily dockets and ensured timely distribution to relevant parties.
- Answered inquiries from members of the public regarding court processes and procedures.
- Input data into computer systems accurately and efficiently.
- Processed paperwork related to court orders, motions, warrants.
- Organized files and documents for court cases.
- Greeted visitors at the front desk in order to provide them with directions or general information about their visit.
- Provided administrative assistance to the court clerks, judges, and attorneys.
- Collaborated with other departments within the courthouse to ensure that necessary information is shared between entities.
- Scanned documents into an electronic database system for storage purposes.
- Performed various clerical duties such as word processing and photocopying.
- Attended hearings and trials to record proceedings accurately.
- Monitored calendars for upcoming court dates and notified parties involved accordingly.
- Reviewed case files for completeness prior to filing with the court clerk's office.
- Prepared and issued summons, complaints, warrants and other documents necessary for daily courtroom operations.
- Acted as court cashier, processing billing and payments for fines, bonds, bail and other court fees, also recording details of payment and reporting missed deadlines or delinquency.
- Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.
Customer Techincal Support Specialist
Language Testing International
Tarrytown
05.2010 - 05.2023
- Provided customer support for language testing inquiries and issues.
- Assisted in coordinating test administration and scheduling for candidates.
- Managed communication between clients and assessment teams effectively.
- Trained new staff on support procedures and customer service standards.
- Developed training materials to enhance user experience with testing tools.
- Provided technical support to customers via phone and email.
- Troubleshot hardware and software problems on Windows and Mac OS platforms.
- Provided guidance to junior members of the team on best practices.
- Maintained up-to-date knowledge of software and technical developments through reading and training.
Team Member
Target
Mount Vernon
04.2007 - 05.2010
- Assisted customers with inquiries and product selections in-store.
- Maintained organized and stocked merchandise displays throughout the store.
- Collaborated with team members to ensure smooth store operations daily.
Teller
Commerce Bank
Scarsdale
03.2006 - 08.2007
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and service requests.
- Maintained cash drawer accuracy through regular balancing.
Education
Associate of Applied Science - Computer And Information Sciences
Monroe College
New Rochelle, NY 09.2006 - 06.2008
Cardinal Spellman High School
Bronx, NYSkills
- Technical support
- Troubleshooting
- Training development
- Test administration
- Team collaboration
- Problem solving
- Attention to detail
- Conflict resolution
- Operating systems
- Helpdesk operations
- IT ticket documentation
- Technical troubleshooting
- Hardware troubleshooting
- Software troubleshooting
- Training and coaching
- Technical assistance
- Customer service
- Data entry
- Teamwork
- Multitasking and prioritization
- Multitasking
Timeline
Assistant Court Clerk
New York State Unified Court System
05.2023 - Current
Customer Techincal Support Specialist
Language Testing International
05.2010 - 05.2023
Team Member
Target
04.2007 - 05.2010
Associate of Applied Science - Computer And Information Sciences
Monroe College
09.2006 - 06.2008
Teller
Commerce Bank
03.2006 - 08.2007
Cardinal Spellman High School