Jamie Falu
Cranston,RI
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Andolfo & Hoopis
01.2023 - Current
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restock supplies and placed purchase orders to maintain adequate stock levels.
- Mail certified return receipts.
- Schedule office meetings and client appointments for staff teams.
- Perform account audits to identify and resolve discrepancies.
- Copy/collate various tax returns while practicing client confidentiality regulations.
- Manage payment and billing details of external service providers, contractors and vendors.
Licensed Life Insurance Agent
First Financial Security Inc.
04.2022 - Current
- Maintain high standards of customer service by building relationships with clients.
- Provide coverage option information to assist clients in protecting assets.
- Attend continuing education courses and workshops to gain additional insurance industry knowledge.
- Obtain underwriting approval by completing application for coverage.
- Work to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
Warehouse Delivery Driver
JST Transportation
01.2020 - 09.2020
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Fostered positive working relationships with regular customers.
Residential Care Counselor
Bradley Hospital
06.2018 - 11.2021
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
- Collaborated with various agencies and service providers to facilitate care coordination and information sharing.
- Monitored and documented client progress toward meeting goals and objectives.
Residential Case Manager
Providence Center
04.2015 - 05.2018
- Preserved and prepared reports and treatment records.
- Coordinated program referrals for community-based resources.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Organized clinical documentation, treatment plans, and referrals.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Bachelor of Arts - Psychology and Community Studies
Charter Oak State College
New Britain, CTSkills
- Bookkeeping
- Data Entry
- Multi-Line Phone Proficiency
- Scheduling
- Email and phone support
- Social Media and Promotions
- Documentation and Reporting
- Detailed oriented
Certification
- Licensed Life Insurance Agent - RI (2022)
Timeline
Administrative Assistant
Andolfo & Hoopis
01.2023 - Current
Licensed Life Insurance Agent
First Financial Security Inc.
04.2022 - Current
Warehouse Delivery Driver
JST Transportation
01.2020 - 09.2020
Residential Care Counselor
Bradley Hospital
06.2018 - 11.2021
Residential Case Manager
Providence Center
04.2015 - 05.2018
Bachelor of Arts - Psychology and Community Studies
Charter Oak State College
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