Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Hi, I’m
Nicole Mashore
Scappoose,OR
Summary
Overview
19
years of professional experience
Work History
Kinsman TruckingHenderson, NV
Administrative Assistant
08.2013 - Current
Job overview
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Prepared and prioritized calendars and correspondence.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Composed correspondence, reports and meeting notes.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Composed, edited and typed complex memos and reports with job-related software.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Drove customer feedback to deliver information to management for corrective action.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
- Handled incoming calls and directed callers to appropriate department or employee.
Taco BellHenderson , NV
Front Counter Cashier
08.2019 - 03.2020
Job overview
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Trained new team members in cash register operation, stock procedures and customer services.
- Kept register terminal area and store clean and orderly.
- Packed and bagged products according to customer preferences.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Learned roles of other departments to provide coverage and keep store operational.
- Organized register supplies in front end and storage areas.
- Processed sales, returns and exchanges using POS register system.
- Helped with purchases and signed customers up for rewards program.
- Performed cash count-out at end of each shift and addressed all queries from customers.
- Identified customer needs and promoted matching targets to enhance store revenue.
- Promoted specific items to drive sales and achieve add-on purchases.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Assisted customers by providing information and resolving complaints.
- Built and maintained productive relationships with employees.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customers' questions and provided information on store procedures or policies.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Offered customers carry-out service at completion of transaction.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Adhered to social distancing protocols and wore mask or face shield.
Salty'sPortland, OR
Server
05.2008 - 01.2011
Job overview
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Presented menus and answered questions regarding items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Garnished dishes and beverages to serve visually appealing menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Responded to ad hoc cleaning duties at end of shift.
AlbertsonsVancouver, WA
Front End Clerk
02.2004 - 09.2005
Job overview
- Stayed up to date on latest promotional offerings and seasonal product changes.
- Received and processed payments, handed out change and provided receipts.
- Handled customer problems with knowledgeable, speedy and friendly service.
- Promoted store cards and special programs and helped customers complete paperwork.
- Maintained neat and well-organized front check-out and reception areas.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended merchandise to customers based on needs and preferences.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Exchanged merchandise for customers and accepted returns.
- Ticketed, arranged and displayed merchandise to promote sales.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Prepared merchandise for purchase or rental.
- Maintained records related to sales for store management.
Education
Columbia Gorge Community CollegeThe Dalles, OR
Associate of Applied Science from Nursing
06.2013
University Overview
Oregon City Senior High SchoolOregon City, OR
High School Diploma
06.1999
University Overview
Skills
- Accounting skills
- Technologically savvy
- Executive presentation development
- Report analysis
- Excel spreadsheets
- Accounting support
- Mail management
- Sensitive material handling
- PC proficient
- Cash deposit preparation
- Account balancing reconciliation
- Inventory systems
- 10-key proficiency
- Recordkeeping and bookkeeping
- Advanced MS Office Suite knowledge
- Microsoft
- Understands grammar
- Social media management
- Training and coaching
- Account reconciliation
- Phone call answering
- Payroll and benefits administration
- Multi-line phone systems
- Strong interpersonal skills
- Dedicated team player
- Schedule management
- Bookkeeping
- Dental terminology knowledge
- Inventory supplies
- Self-starter
- Attendance records preparation
- Strong problem solver
- Organization and efficiency
- Project Planning
- Risk management
- Negotiation
- Data entry
- Staff motivation
- Data analysis and research
- Professional and mature
- Customer relations
- Professional and polished presentation
- Multitasking and prioritization
- Administrative operations
- Confidential document control
- Deadline-oriented
- Office equipment maintenance
- Resourceful
Accomplishments
Accomplishments
- Scheduling - Organized technician schedule for customer jobs.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
- Inventory Management - Managed inventory and office budgeting for supplies for busy office of Number.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
Timeline
Front Counter Cashier
Taco Bell
08.2019 - 03.2020
Administrative Assistant
Kinsman Trucking
08.2013 - Current
Server
Salty's
05.2008 - 01.2011
Front End Clerk
Albertsons
02.2004 - 09.2005
Columbia Gorge Community College
Associate of Applied Science from Nursing
Oregon City Senior High School
High School Diploma