WANDA CALLAWAY
Hattiesburg,MS
Summary
Motivated professional with several years of experience offering office support in all settings. Energetic individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Staffers
Jackson, MS
12.2023 - 12.2024
- Welcomed clients and visitors, answered phone calls, and maintained front reception desk for Mississippi division of Medicaid
- Handled incoming calls and directed callers to appropriate department or employee
- Assisted clients with correct forms for completion of applications
- Maintained filing system for confidential documents and records
- Prepared daily outgoing mail
- Opened, stamped and distributed incoming mail to proper person, departments or other agencies
- Filed and scanned caseloads for all workers
- Other tasks as directed by Manager
Customer Service Supervisor
Maximus
Hattiesburg, MS
09.2022 - 10.2023
- Managed between twenty to thirty customer service representatives on a daily basis
- Coached CSRs on performance of calls
- Provided training to CSRs for customer service
- Met 90% goals set forth by management
Customer Service Representative
Maximus
Hattiesburg, MS
06.2021 - 09.2022
- Assisted consumers/customers with information on purchasing health insurance plans and Medicare needs
- Answered general questions regarding tax information
- Used skill sets (scripting and training) for resolutions with consumers
- Offered peace of mind during difficult situations with consumers
- Focused on complete and accurate applications
- Documented contact with consumers in CSR comments/notes
- Answered overall questions about the program and plans
- Directed consumers to other agencies as needed
Accounting Technician
Hood Industries
Hattiesburg, MS
12.2005 - 07.2020
- Accounts Payable representative for Hood Industries’ lumber and plywood mills
- Maintained all financial records including purchase orders and invoices
- Daily with personnel from all Hood Industries locations regarding payment schedules
- Handled conflict resolution with vendors concerning payments of invoices
- Coordinated weekly check runs for vendor payment with other staff
- Phone contact with vendors throughout all states and Canada
- Composed spreadsheets upon request
- Reconciled quarterly reports for payments owed to company
- Performed weekly check runs for payments to vendors
- Scheduled log payments to vendors
- Managed insurance certification for all vendors to company
- Additional accounting duties as needed
Customer Service Representative
General Dynamics Information Technology
Hattiesburg, MS
08.2015 - 11.2019
- Assisted consumers/customers with information on purchasing health insurance plans
- Answered general questions regarding tax information
- Used skill sets (scripting and training) for resolutions with consumers
- Offered peace of mind during difficult situations with consumers
- Focused on complete and accurate applications
- Documented contact with consumers in CSR comments
- Answered overall questions about the program and plans
- Directed consumers to other agencies as needed
Education
High School Diploma -
Lagrange Sr. High School
La Grange, GASkills
- Filing
- Mail handling
- Bookkeeping
- Research
- Computer skills
- AS/400
- Confidential document control
- Accounting support
- Customer and client relations
- Meticulous attention to detail
- Attendance record management
- Accounting skills
- Multi-line telephone systems
Timeline
Administrative Assistant
Staffers
12.2023 - 12.2024
Customer Service Supervisor
Maximus
09.2022 - 10.2023
Customer Service Representative
Maximus
06.2021 - 09.2022
Customer Service Representative
General Dynamics Information Technology
08.2015 - 11.2019
Accounting Technician
Hood Industries
12.2005 - 07.2020
High School Diploma -
Lagrange Sr. High School