Jamie Fischer
Kettering,OH
Summary
Dynamic Assistant Manager with a proven track record at Claire's, enhancing customer satisfaction and boosting sales through strategic planning and effective team leadership. Excelled in staff development and retail operations management, achieving significant improvements in store performance. Skilled in customer service and problem-solving, adept at fostering a positive work environment and driving business growth.
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.
Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills in any role.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Claire's
05.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
Associate Degree in Business - Business
Sinclair Community College
Dayton, OH05-2026
High School Diploma -
Fairmont High School
05-2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Conflict resolution
- Workload management
- Retail operations
- Team building
- Recruiting and interviewing
- Sales strategies
- Retail operations management
- Strategic planning
- Staff development
- Sales growth
- Policy enforcement
- Orientation and training
- Sales reporting
- Project management abilities
Timeline
Assistant Manager
Claire's
05.2023 - Current
Associate Degree in Business - Business
Sinclair Community College
High School Diploma -
Fairmont High School
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