Jamie Fleming

Manages branch in the absence of branch manager.

• Supervises head teller and tellers in the manager’s absence.

• Build and promote branch identity, drive sales and promote overall ownership and accountability for improving customer service and branch success.

• Provides quality customer service through personal contact with customers and prospects in adherence with company policy.

• Handles customer issues in person or over the phone with their bank product or service by assisting in researching and solving the issue.

• Reviews and approves requests to include approval to cash large checks, authorizing bank checks or general ledger tickets, and the approval of various reports, paperwork and cash counts.

• Works to meet existing branch performance standards in areas such as operating control loss, tellers’ level of experience, bank secrecy, and compliance with established policies and procedures.

• Continues to building proficiency of banking principles and sales techniques by attending internal training, external training, and completion of continuing education courses.

assists with scheduling and monitoring branch activities for the bank’s Florida branch network

• Ensures that each branch is staffed and safely opens on time

• Reviews branch requests for approval pertaining to customer accounts and activities

• assist branch staff with delinquent accounts and fraudulent transactions

• assist branch with general questions and concerns

• Assist with customer concerns and questions as needed

• assist with reports for Senior Management as needed

• Assist with new projects as needed

• Ensures that each teller submits work to proof in a neat and orderly manner, and that the tellers' daily balance sheet is properly prepared
• Ensures each teller balances every day; provides assistance to locate differences; and ensures that all differences are properly initialed and, if required, reported to the manager and/or auditor immediately
• Ensures that the appearance of the teller area is neat, organized, and in accordance with Bank policy
• Ensures all negotiable and confidential records in the teller area are properly secured each day
• Oversees proper dual control
• Conducts regular unannounced audits of the vault and teller cash, maintaining a record of each audit, and report any exceptions to the manager and/or auditor immediately
• Accepts deposits, verifying cash and endorsements and issue receipts
• Cashes checks
• Cross-sells the Bank's products and services
• Process credit card payments
• Issues money orders and bank checks
• Accepts loan payments
• Process night deposit bags
• Admits customers to safe deposit boxes
• Answers customer inquiries and provides balances
• Balances transactions at end of the day and verifies cash totals
• Balances Automated Teller Machines
• Maintains reports and logs for record retention
• Continues to building proficiency of banking principles and sales techniques by attending internal training, external training, and completion of continuing education courses

• Customer service
• Assisting customers in the jewelry department
• Straightening and folding the clothing department
• Attending the fitting rooms
• Putting away returns and go backs
• Putting out freight
• Helping with new layouts
• Cashier when needed