Jamie Franz
Tallahassee,FL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Manager
Americans For Prosperity Florida
Tallahassee, FL
01.2022 - Current
- Establish positive and effective communication among field staff and leadership, reducing miscommunications and missed deadlines.
- Create online content designed to drive campaigns
- Analyze and report social media and online marketing campaign results.
- Improve page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Interact with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Deputy Director of Grassroots Operations
Americans For Prosperity Florida
Tallahassee, FL
01.2020 - 01.2022
- Contributed to short- and long-term strategic planning and identified potential new markets and opportunities.
- Delivered data outcomes to internal and external staff to drive continuous improvement and engagement.
- Developed thought leadership around specific topics and emerging practice areas in support of operational goals.
- Oversaw corporate communications and branding strategies for consistency and quality.
- Maintained compliance with company policies, objectives and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Director of Strategic Partnerships and Initiative
Department Of Children And Families
Tallahassee, FL
09.2013 - 10.2019
- Coordinated logistics and established structure for partnership programs.
- Created and implemented comprehensive short- and long-term engagement strategies prospects and volunteers.
- Met deadlines, exceeding expectations and effectively rolling out Fresh Access Bucks campaign.
- Directed marketing projects through conceptual planning, schedule management and final implementation.
- Built relationships with internal teams and managed volunteer groups.
Government Operations Consultant
Department Of Juvenile Justice
Tallahassee, FL
06.2013 - 09.2013
- Monitored state policies and procedures, ensuring compliance with federal regulations.
- Collaborated with leadership to target issues and uncover methods that would increase operational efficiency.
- Implemented processes and procedures to improve overall efficiency in operations.
- Adapted quickly to changing project priorities and job specifications through critical thinking skills.
Medical Health Care Program Analyst
Americans For Prosperity
Tallahassee, FL
11.2011 - 06.2013
- Optimized department efficiency by analyzing procedures and data regarding charting and patient flows.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Conducted quality improvement and customer satisfaction surveys to evaluate waiver support coordination care.
Deputy Director
Governor's Commission On Disabilities
Tallahassee, FL
04.2008 - 07.2011
- Prepared and submitted accurate, timely management and financial reports and project budgets.
- Liaised between organization and affiliates and managed networking relationships with members of the Florida Legislation, Governor's office, and board members.
- Determined agenda, developed plans and oversaw implementation of programs and updates.
- Negotiated and administered vendor contracts in strict compliance with state policy and procedures.
- Assisted senior leadership in managing all aspects of operations.
Assistant Director
Florida Statewide Advocacy Council
Tallahassee, FL
09.2003 - 04.2008
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Partnered with educators to instruct and mentor students with developmental and physical disabilities.
- Oversaw business calendar of events and scheduled key initiatives.
- Directed financial operations and administered budgets.
- Identified appropriate marketing channels and target customers for campaigns.
- Wrote engaging and successful marketing, advertising and website copy.
Education
Bachelor of Science - Police Science
Florida State University
Tallahassee, FL12.2003
Skills
- Planning and Implementation
- Team Leadership
- Customer Service
- Issue and Conflict Resolution
- Project Management
- Contract Development and Management
- Strategic Planning
- Audience Engagement
- Social Media Monitoring
- Excellent Multitasking
- Interpersonal Skills
- Social Media Management Experience
Certification
Lean Six Sigma Yellow Belt Project Manager
Florida Certified Contract Manager
Timeline
Operations Manager
Americans For Prosperity Florida
01.2022 - Current
Deputy Director of Grassroots Operations
Americans For Prosperity Florida
01.2020 - 01.2022
Director of Strategic Partnerships and Initiative
Department Of Children And Families
09.2013 - 10.2019
Government Operations Consultant
Department Of Juvenile Justice
06.2013 - 09.2013
Medical Health Care Program Analyst
Americans For Prosperity
11.2011 - 06.2013
Deputy Director
Governor's Commission On Disabilities
04.2008 - 07.2011
Assistant Director
Florida Statewide Advocacy Council
09.2003 - 04.2008
Bachelor of Science - Police Science
Florida State University