Jamie Garcia
Phoenix,AZ
Summary
Dynamic retail professional with proven success at Walgreens, excelling in operations management and team leadership. Enhanced customer satisfaction through strategic sales monitoring and effective coaching. Recognized for driving business development and achieving aggressive performance goals, while maintaining budget accuracy and fostering a collaborative work environment.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Rack Rooms Shoe Store
Goodyear, AZ
08.2025 - Current
- Secured repeat business through exemplary customer service.
- Performed systematic inventory evaluations to validate stock levels, rectify discrepancies, and forecast future demands.
- Managed cash intake and deposit records, elevating accuracy and reducing discrepancies.
- Facilitated direct guidance for customers determining needs and maintaining awareness of market preferences.
- Directed daily activities to fulfill performance quality and service requirements.
- Fostered positive client interactions by confronting challenges directly and applying impactful corrective actions.
Assistant Manager
Goodwill
Phoenix, AZ
06.2023 - 05.2025
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Store Manager
Walgreens
South Gate, CA
04.2005 - 01.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Associate of Science - Paralegal Studies
Platt College
Cerritos, CA09-2002
Skills
Sales monitoring
Budget assistance
Team leadership
Business development
Operations management
Customer service
Time management
Timeline
Assistant Manager
Rack Rooms Shoe Store
08.2025 - Current
Assistant Manager
Goodwill
06.2023 - 05.2025
Store Manager
Walgreens
04.2005 - 01.2021
Associate of Science - Paralegal Studies
Platt College