Jamie Giannoccaro
Rochester,NY
Summary
Thorough team contributor skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly prompt service to all customers. Well versed in maintaining clean and orderly tables. making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift
Overview
6
6
years of professional experience
Work History
Bartender
Macgregors Grill and Tap Room
01.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Cocktail Server
Hard Rock Casino Seminole
09.2022 - 12.2023
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Communicated with guests to record orders and assess needs.
- Maintained clean and organized bar area.
- Anticipated guest needs and provided proactive service.
Server
Tiki Docks River Bar and Grill
05.2022 - 09.2022
- Check payment processing
- Effective customer upselling
- Satisfied customers by topping off drinks and offering condiments, napkins and other items
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
Server BARTENDER
Winghouse
04.2021 - 06.2022
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Cleared table and bussed dishes to allow for quick setups
- Provided exceptional service to high volume of daily customers
- Stocked server areas with supplies before, during and after shifts
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
- Answered guest questions regarding menu food and beverage preparation, recipe ingredients and allergens
Receptionist
Spitale Laser Spa Salon
10.2020 - 04.2021
- Scheduled and confirmed appointments
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Maintained daily calendars, set appointments with clients and planned daily office events
- Processed payments and updated accounts to reflect balance changes
- Organized and updated weekly schedules and monthly calendar obligations for various levels of management and staff
Cashier/baker
Wegmans
10.2018 - 10.2020
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Worked closely with front-end staff to assist customers
- Processed sales transactions to prevent long customer wait times
- Accepted cash and credit card payments, issued receipts and provided change
- Wrapped items and bagged purchases properly to prevent merchandise breakage
Education
Some College (No Degree) - Business
Monroe Community College
Rochester, NYSome college at HCC (NO DEGREE) - FINANCE
Tampa, FLHigh School Diploma -
Cates Chili High School
Rochester, NY06.2020
Skills
- Point of Sale (POS) system operations
- Customer service
- Sales techniques
- Team collaboration
- Time management
- Communication skills
- Upselling strategies
- Problem solving
- Strong multitasking
- Team player attitude
Timeline
Bartender
Macgregors Grill and Tap Room
01.2024 - Current
Cocktail Server
Hard Rock Casino Seminole
09.2022 - 12.2023
Server
Tiki Docks River Bar and Grill
05.2022 - 09.2022
Server BARTENDER
Winghouse
04.2021 - 06.2022
Receptionist
Spitale Laser Spa Salon
10.2020 - 04.2021
Cashier/baker
Wegmans
10.2018 - 10.2020
Some college at HCC (NO DEGREE) - FINANCE
High School Diploma -
Cates Chili High School
Some College (No Degree) - Business
Monroe Community College
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