Jamie Grillo
Branford,CT
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. An organized and dependable candidate who is successful at managing multiple priorities with a positive attitude.
Overview
12
12
years of professional experience
Work History
Banquet Bartender
Allegre Banquets Inc
Branford, CT
04.2022 - 02.2024
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
Server
Eli's Restaurant
Branford, CT
10.2021 - 10.2022
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Key Holder Supervisor
G Cafe
Branford, CT
07.2018 - 03.2020
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Updated store displays frequently to maintain fresh presentation while effectively highlighting key products or trends.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
Server
Elm City Social
New Haven, CT
08.2015 - 05.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Assistant General Manager of Operations
PaintNite
New Haven, CT
02.2015 - 03.2018
- Streamlined operations by implementing efficient processes and procedures, leading to increased productivity.
- Optimized resource allocation for improved operational efficiency and cost reduction.
- Created innovative marketing and advertising campaigns to promote restaurant promotional offers and increase brand awareness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Controlled inventory by creating Excel spreadsheets for Paint and Painting Materials, resulting in decrease in waste.
Manager on Duty
Blue State Cofee
New Haven, CT
09.2014 - 10.2016
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Sales Associate
Polo Ralph Lauren Factory Store
Clinton, CT
08.2012 - 09.2014
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction through exceptional service, promptly addressing concerns, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Education
Bachelor of Science - Art Education
Southern Connecticut State University
New Haven, CT02.2024
Associate of Science - Liberal Arts And General Studies
Gateway Community College
New Haven, CT05.2016
No Degree - Business
Keene State College
Keene, NHSkills
- Operational planning
- Process Improvement
- Operational Efficiency
- Purchasing and planning
- Staff Training and Development
- Budget Tracking
- Customer Engagement
- Cost analysis and savings
- Relationship Building
- Decision-Making
- Teamwork and Collaboration
- Customer Service Management
Timeline
Banquet Bartender
Allegre Banquets Inc
04.2022 - 02.2024
Server
Eli's Restaurant
10.2021 - 10.2022
Key Holder Supervisor
G Cafe
07.2018 - 03.2020
Server
Elm City Social
08.2015 - 05.2018
Assistant General Manager of Operations
PaintNite
02.2015 - 03.2018
Manager on Duty
Blue State Cofee
09.2014 - 10.2016
Sales Associate
Polo Ralph Lauren Factory Store
08.2012 - 09.2014
Bachelor of Science - Art Education
Southern Connecticut State University
Associate of Science - Liberal Arts And General Studies
Gateway Community College
No Degree - Business
Keene State College