Jamie Hamann
Cookeville,TN
Summary
Dependable Public Health Office Assistant delivering exceptional service to patients and families. Achieved effective patient intake, insurance verification, and payment processing through strong advocacy and communication skills. Committed to prioritizing patient needs while maintaining a strong work ethic and attention to detail. Seeking to bring extensive public health experience and ACA knowledge to an ACA 2 position.
Overview
22
22
years of professional experience
Work History
Public Health Office Assistant
Putnam Coutney Health Deparetment
Cookeville, Tennessee
06.2004 - Current
- Coordinated patient intake and front desk operations for county health department services, ensuring smooth workflow.
- Set appointments and maintained calendars for public health programs.
- Registered patients and scheduled appointments.
- Maintained accurate records of patient visits in an electronic database.
- Updated patient contact information in database system.
- Organized and maintained filing systems for medical records and other confidential documents.
- Filed, retrieved, and transmitted patient medical records between offices and in accordance with regulations.
- Prepared medical forms, records, and correspondence for department staff.
- Delivered comprehensive administrative support to department staff, enhancing communication and document management.
- Assisted nurses and administrators with daily office tasks and documentation.
- Updated patient contact information in the database system.
- Resolved inquiries and issues for citizens, fostering high customer satisfaction through knowledgeable and friendly service.
- Answered citizen calls and routed questions to appropriate health department units.
- Answered incoming calls, provided information to callers and directed them to the appropriate personnel.
- Processed payments from clients for services rendered in a timely manner.
- Assisted with the development of educational materials on public health topics.
- Supported community health outreach and clinic communication for department programs
- Do daily Deposit working in both PTBMIS and Ivovah take the deposit to bank and route to Regional office.
- Verify insurance coverage and research insurance information to assist patients with services.
- Assessed patient qualifications for presumptive eligibility in a timely manner.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Accepted, organized, and routed correspondence and packages.
- Women, Infants, and Children (WIC) service.
Education
GED -
Melvindale High School
Melivindal Mi09-1994
Timeline
Public Health Office Assistant
Putnam Coutney Health Deparetment
06.2004 - Current
GED -
Melvindale High School