Jamie Hammonds
Phoenix Children's Hospital
Chandler,AZ
1
Certification
32
years of professional experience
Collaborative healthcare leader with more than 25 years of service at Phoenix Children's and over two decades of progressive leadership in Volunteer Services. Recognized for designing innovative volunteer programs that strengthen patient and family experiences while supporting operational excellence. Proven ability to build trusted partnerships with clinical and administrative leaders, develop high-performing volunteer teams, implement process improvements, and create sustainable programs that align volunteer services with organizational priorities. Known for strategic thinking, relationship building, mentorship, and leading through collaboration, innovation, and service.
Work History
Volunteer Coordinator
24 Years 6 Months- Provide leadership for volunteer services supporting inpatient and outpatient departments, specialty clinics, rehabilitation services, and family-centered care initiatives across Phoenix Children's.
- Designed and implemented the Float Volunteer Program, creating a flexible volunteer workforce that supports patient care needs across multiple hospital departments.
- Developed the Summer Intensive Volunteer Program to expand recruitment while addressing seasonal operational demands.
- Partner with nursing leaders, Child Life, rehabilitation, and hospital leadership to identify opportunities where volunteers improve patient care and operational efficiency.
- Expand volunteer programming in response to organizational growth and changing operational priorities.
- Recruit, interview, onboard, train, mentor, and retain hundreds of volunteers annually.
- Direct oversight of one of Phoenix Children's largest volunteer programs while supporting volunteers throughout their healthcare career journeys.
- Match volunteer strengths to departmental needs through strategic placement and ongoing coaching.
- Develop volunteer training, competencies, policies, procedures, and performance expectations.
- Created standardized trainer competency documentation.
- Redesigned Float volunteer training program.
- Developed volunteer satisfaction surveys.
- Created staff satisfaction surveys to evaluate volunteer effectiveness.
- Implemented 90-day volunteer check-in process.
- Developed volunteer performance reporting and annual program metrics.
- Introduced process improvements that increased efficiency without increasing departmental costs.
- Collaborate with multidisciplinary leaders to improve volunteer integration across departments.
- Mentor future physicians, nurses, therapists, Child Life Specialists, and healthcare professionals through coaching and letters of recommendation.
- Lead volunteer recognition initiatives that strengthen engagement and retention.
- Serve as a trusted resource for managers seeking volunteer solutions.
Recreation Therapist / Child Life Assistant / Teacher
4 Years- Provided therapeutic recreation, educational programming, and developmental support for hospitalized children while collaborating with interdisciplinary healthcare teams.
Lead Recreation Therapist
5 Years- Directed recreation therapy programming for adolescents receiving behavioral health treatment while collaborating with multidisciplinary treatment teams.
Recreation Therapist
2 Years- Provided recreation therapy interventions focused on social development, coping skills, anger management, and experiential learning.
Education
Master of Arts - Special Education
Bachelor of Science - Recreation Therapy, Nonprofit Leadership
Skills
Volunteer Services Leadership
Strategic Program Development
Relationship Building
Recruitment & Retention
Team Development & Coaching
Process Improvement
Organizational Change
Patient & Family Experience
Operational Planning
Data Analysis & Reporting
Community Engagement
Event Planning
Cross-Functional Collaboration
Employee Engagement
Certification
Certified Therapeutic Recreation Specialist (CTRS)
Timeline
Volunteer Coordinator
Phoenix Children's Hospital
01.2002 - CurrentRead More
Recreation Therapist / Child Life Assistant / Teacher
Phoenix Children's Hospital
01.2002 - 01.2006Read More
Lead Recreation Therapist
Youth Development Institute
01.1997 - 01.2002Read More
Recreation Therapist
Westbridge Treatment Center
01.1995 - 01.1997Read More
Arizona State University
Bachelor of Science from Recreation Therapy, Nonprofit Leadership
Read More
University of Phoenix
Master of Arts from Special Education
Read More
PROFESSIONAL LEADERSHIP
- Co-Chair, PERC (Phoenix Children's Employment Improvement Council)
- Volunteer Captain, Ironman Arizona & Ironman 70.3
- Assistant Race Director, Project DM
- -Race Crew, Ultraman Florida
- Treasurer, Arizona Society of Volunteer Administrators in Healthcare
- Steering Committee Member, Arizona Summit for Volunteerism and Service Learning
- Past President, Arizona State Therapeutic Recreation Association
- Arizona State University guest teacher Volunteer Management class & Conference presenter