Jamie Hamod
Gainesville,VA
Summary
Service-oriented leader focused on delivering exceptional guest experiences to drive consistent revenue growth. Cultural "Architect" that is passionate about the relationship between team and guest experience. Coordinates resources to meet expected business and guest demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Maintains an exceptionally high standard of growth and development.
Overview
10
10
years of professional experience
Work History
General Manager
Harrimans, Salamander Resort
Middleburg, VA
04.2025 - 03.2026
- Managed daily operations and staffing for a Forbes 5 Star restaurant.
- Lead the team to retain our 5 Star award for a second year.
- Developed and implemented training programs for front-of-house staff.
- Worked successfully with diverse group of departments to accomplish goals and address issues related to our guest and team goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget
- Ensured a culture of communication, development, and excellence.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, and guest experience
General Manager
Rocket Farm Restaurants, The Optimist Atlanta
Atlanta, GA
03.2024 - 04.2025
- Model hospitality, storytelling, and guide curation of experiences.
- Over $100/PPA
- Responsible for managing and maintaining revenue of over $10 million annually.
- Maintained a healthy P&L, with the most recent quarter posting a 23% EBITDA.
- Coach and develop a leadership team of seven, resulting in three pending promotions.
- Navigated a major renovation with 100% staff retention.
- Lead restaurant-wide service and food and wine menu refresh.
- Upheld high standard of excellence in service and culture.
- Successfully navigated cultural and HR hurdles inherited from previous leadership.
- Enforce all company policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting guest relationships.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Monitored progress by establishing plans, budgets and measuring results.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Created schedules and monitored payroll to remain within budget.
General Manager
Rocket Farm Restaurants, Superica, Strawberry Hill
Charlotte, NC
03.2023 - 03.2025
- Drove revenue 30% YOY in first 6 months, top revenue growth in 26 restaurant company
- Drove revenue 29.1% in next year, second best growth rate in company
- Maintained 100% guest feedback for the entire quarter and had the best guest feedback over 90% for 3 out of 4 quarters in year 2.
- Traversed post-COVID staffing challenges and was able to increase from 7 meal periods to 14.
- Consistently maintained COGS to budget.
- I wrote the budget for 2023 and 2024.
- Prioritized hiring, coaching, and developing the leadership team.
- Created a 'neighborhood' feeling and cultivated a massive list of regular guests.
- Upheld high standards of excellence and policy enforcement.
General Manager
Lotus Restaurant Group, SURV Restaurant
Easton, PA
11.2020 - 11.2021
- Lead a new restaurant opening during COVID.
- Staffed and trained all new hires.
- Pivoted with supply issues, and constant food and beverage menu changes.
- Helped adapt to constant legal changes.
- Filled multiple roles daily amid staffing challenges.
- Oversight of construction projects.
- Managed inventory and vendor challenges.
- Developed soft skills, communication, and cultural architecture.
Restaurant Manager
Lotus Restaurant Group, Edge
Bethlehem, PA
10.2018 - 11.2020
- Trained and educated the team on classic French and Asian-influenced cuisine.
- Helped curate a comprehensive and allocated wine list.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Ensured compliance with all food safety regulations and sanitation standards.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Maintained exceptional standards of service and food education.
- Lead inventory process
- Prioritized team building, training and education
General Manager
The Bookstore Speakeasy
Bethlehem, PA
04.2016 - 07.2018
- Implemented foundational restaurant business structure: scheduling, inventory, invoicing, COGS, etc.
- Grew revenue by 100% in 6 months.
- Created cultural standards and professional policies.
- Grew social media accounts by 10K followers
- Developed a social media following of peers, like Dead Rabbit and Employees Only, in NYC.
- Voted to the list of '10 Best Bars in Pennsylvania.'
- Voted Lehigh Valley Magazine's 'Best Ambiance' for 5 years in a row.
- Maintained a 2-week out booked status for reservations consistently.
Education
High School Diploma -
Williamsport Area High School
Williamsport, PABiology/ Education
Temple University
Philadelphia, PASkills
- Advertising and marketing
- Time and resource optimization
- Facility management
- P&L management
- Budgeting and cost control strategies
- Staff motivation
- Organizational restructure and change
- Problem resolution
- Budget development
- Performance improvement
- Project planning
- Leadership and team building
- Skilled negotiator
- Communication skills
- Visionary leadership
- Process improvements
- Change implementation
- Profit generation
- Human resources leadership
Accomplishments
- Advisor to the University of Tennessee's "Women in Leadership" Certificate program
- Created a 2- day Leadership summit for executive leaders on the topic of Soft Skills
Education and Training
other,other
Timeline
General Manager
Harrimans, Salamander Resort
04.2025 - 03.2026
General Manager
Rocket Farm Restaurants, The Optimist Atlanta
03.2024 - 04.2025
General Manager
Rocket Farm Restaurants, Superica, Strawberry Hill
03.2023 - 03.2025
General Manager
Lotus Restaurant Group, SURV Restaurant
11.2020 - 11.2021
Restaurant Manager
Lotus Restaurant Group, Edge
10.2018 - 11.2020
General Manager
The Bookstore Speakeasy
04.2016 - 07.2018
High School Diploma -
Williamsport Area High School
Biology/ Education
Temple University