Jamie Hancock
Prattville
Summary
Asset Protection Manager with two years experience, total of 11 and half years experience in Asset Protection including Internal interviews, Internal and External investigations, reviewing video data via the store camera system, External apprehension and ORC groups. Working with our Asset Protection team on team building/training/supervision/AP stats Monitor store within the District to prevent store loss. Completed Internal investigations and interviews within the District. Collaborated with Law Enforcement and Field Investigation on ORC groups and other theft issues. Support my Asset Protection team and monitor their cases and stats. Assists with safety within the stores in the District. Collaborated with the store manager to manage shrink controls and apprehension of shoplifters. Collaborated with Law Enforcement and Field Investigation on ORC groups and other theft issues.
Knowledgeable with strong background in Asset Protection management. Proven track record in implementing effective loss prevention strategies and reducing shrinkage. Demonstrated ability to lead teams and ensure compliance with security protocols.
Experienced with asset protection techniques and strategies. Utilizes advanced methods to prevent losses and ensure safety. Track record of effective team leadership and maintaining compliance with organizational policies.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Area Asset Protection Manager
JCPenney
Montgomery, AL
10.2023 - Current
- Developed and implemented loss prevention strategies to safeguard assets across multiple store locations.
- Conducted regular audits to ensure compliance with company policies and reduce shrinkage rates.
- Trained and mentored staff on effective asset protection techniques and theft prevention measures.
- Collaborated with law enforcement to address security incidents and enforce legal actions when necessary.
- Analyzed incident reports to identify trends and recommend improvements in operational procedures.
- Enhanced emergency response protocols, improving store safety standards for customers and employees.
- Led cross-functional teams in investigating theft cases, resulting in improved investigative outcomes.
- Established relationships with external vendors to implement advanced surveillance technologies effectively.
- Created customized training programs for store associates addressing specific asset protection concerns unique to each location or product category.
- Conducted internal investigations into suspected employee misconduct resulting in swift resolution and appropriate disciplinary action when necessary.
- Managed a team of Asset Protection Associates ensuring their continuous professional development while achieving measurable performance goals.
- Developed a comprehensive asset protection plan that addressed potential risks associated with theft, fraud, workplace violence, and natural disasters.
- Provided guidance and support during critical incidents such as robberies or fires ensuring the safety of employees and customers while minimizing property damage.
- Increased awareness of shrinkage issues among staff members through regular communication updates highlighting trends, statistics, and best practices.
- Supported inventory accuracy by conducting regular audits, reconciling discrepancies, and training staff on proper processes.
- Wrote reports for internal and external crime, burglary, or theft.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Completed Internal investigations and interviews. Collaborated with Law Enforcement and Field Investigation on ORC groups and other theft issues.
Asset Protection Manager
JCPenney
Mobile, AL
06.2022 - 09.2023
- Monitor store within the District to prevent store loss.
- Collaborate with store managers to manage shrink controls, review video and daily reports for Internal cases, and apprehension of shoplifters.
- Completed Internal investigations and interviews. Collaborated with Law Enforcement and Field Investigation on ORC groups and other theft issues.
- Support my AP team and monitor there cases and stats. Assists with safety within our stores.
Asset Protection Specialist
JCPenney
Montgomery, AL
01.2017 - 06.2022
- Collaborate with the store manager to manage shrink controls, review daily reports and video for Internal cases, and apprehension of shoplifters.
- Completed Internal investigations and interviews. Collaborated with Law Enforcement and Field Investigation on ORC groups and other theft issues.
- Support my AP team and monitor their cases and stats. Assists with safety within our stores.
Asset Protection Associate
JCPenney
Montgomery, AL
06.2014 - 01.2017
- Collaborated with the store manager to manage shrink controls and apprehension of shoplifters.
- Collaborated with Law Enforcement and Field Investigation on ORC groups and other theft issues.
Waitress and Hostess
Cracker Barrel Old Country Store
Greenville, AL
09.2001 - 09.2009
- Hostess: Greeted our guests when they come in and seat them. I explain to them our special s that we have at the time and pass out our menus to them. Hostess Trainer, I trained new host/hostess.
- Waitress: Greet guest, explain specials, take orders, and give great customer service.
Education
Bachelor of Science - Criminal Justice
South University
Montgomery, AL12-2009
High School Diploma - undefined
Greenville High School
Greenville, AL05-1999
Skills
- Detail Oriented
- Internal Investigation
- Training and Development
- Organized Retail Crime
- Develop positive workplace relationship
- Excellent written and oral communication skills
- Microsoft Office Suites
- Build Partnerships
- External theft prevention
- Incident reporting
- Emergency response planning
- Video surveillance
- Asset protection policies
- Compliance auditing
Accomplishments
- Achieved shrink results through effectively helping with Asset Protection team and Store teams.
- Documented and resolved Internal and External which led to company stats.
- Supervised team Asset Protection teams in different locations.
Certification
Wicklander Interview and Interrogation, Wicklander-Zulawski
Timeline
Area Asset Protection Manager
JCPenney
10.2023 - Current
Asset Protection Manager
JCPenney
06.2022 - 09.2023
Asset Protection Specialist
JCPenney
01.2017 - 06.2022
Asset Protection Associate
JCPenney
06.2014 - 01.2017
Waitress and Hostess
Cracker Barrel Old Country Store
09.2001 - 09.2009
High School Diploma - undefined
Greenville High School
Bachelor of Science - Criminal Justice
South University
Training
Leadership Academy, The Art Institute of Atlanta, 2009-02-01