Open To Work
Jamie Hernandez
Humble,TX
Work Preference
Summary
Results-driven professional with expertise in team management and staff training. Strong background in performance evaluation and committed to optimizing operations and enhancing the overall customer experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Pappas Restaurants Inc.
Houston, Texas
01.2024 - Current
- Directed daily restaurant operations, ensuring compliance with company standards.
- Oversaw recruitment, hiring, onboarding, training, and evaluation of staff.
- Trained new employees on customer service protocols and operational procedures.
- Managed staff scheduling to ensure efficient service during peak hours.
- Supervised dining room staff activities to maintain service levels and address guest needs.
- Resolved customer complaints swiftly, contributing to increased guest satisfaction.
- Conducted performance evaluations to support employee development initiatives.
- Reconciled daily transactions and balanced cash registers to maintain financial accuracy.
Restaurant Manager
Pizza Wings & Things
Houston, Texas
02.2018 - 01.2024
- Oversaw recruitment, hiring, onboarding, training, and evaluation of employees to build a skilled team.
- Supervised daily operations to ensure compliance with company standards.
- Optimized staff scheduling to enhance service during peak hours.
- Coordinated inventory management and supply ordering to streamline workflows.
- Monitored food safety practices to uphold health regulations.
- Resolved customer complaints promptly, enhancing guest satisfaction.
- Collaborated with kitchen staff for timely meal preparation and delivery.
- Conducted weekly meetings to address performance issues and provide feedback.
Education
Associate of Applied Science - Business Administration
Lone Star College
Houston, TX05-2026
Skills
- Customer service
- Staff training
- Team management
- Performance evaluation
- Financial reconciliation
- Inventory management
Certification
- Certificate of Business Operations
- Certificate of Business Administration
Accomplishments
- President's Honors List
Timeline
Restaurant Manager
Pappas Restaurants Inc.
01.2024 - Current
Restaurant Manager
Pizza Wings & Things
02.2018 - 01.2024
Associate of Applied Science - Business Administration
Lone Star College