Jamie Herndon
Muskogee
Summary
Results-driven Operations and Sales Leader with 20+ years of progressive experience in retail management, front-line sales, logistics, ranch operations, and administrative leadership. Proven record of increasing revenue, improving operational efficiency, leading high-performing teams, and delivering exceptional customer service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Manager
Herndon Farms
05.2016 - Current
- Manage full-scale cattle ranch operations independently
- Oversee herd health, nutrition planning, and breeding strategy
- Maintain production records and control operational costs
- Schedule equipment maintenance and infrastructure repairs
- Identified areas of deficiency and performed root-cause analysis to solve problems.
Front Counter Sales Associate
Hughes Lumber
04.2025 - 07.2025
- Provided exceptional customer service by assisting clients with product selection, resulting in increased customer satisfaction and repeat business.
- Maintained organized inventory by restocking shelves and managing product displays, ensuring optimal product availability for customers.
- Processed sales transactions accurately and efficiently, enhancing the checkout experience and reducing wait times for customers.
- Resolved customer inquiries and complaints promptly, contributing to a positive store environment and maintaining customer loyalty.
- Provided excellent customer service to ensure customer satisfaction.
- Greeted customers in a friendly and professional manner.
Store Manager
Mill Creek Carpet & Tile
01.2014 - 01.2016
- Led daily store operations, ensuring high standards of customer service and product availability to enhance customer satisfaction.
- Implemented inventory management systems that streamlined product ordering processes, reducing stock discrepancies and optimizing inventory levels.
- Managed budgetary allocations for store operations, ensuring cost-effective practices while maintaining high-quality service delivery.
- Spearheaded initiatives for store layout optimization, improving product accessibility and enhancing the overall shopping experience.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Operations Manager (Multi-Location)
Mill Creek Carpet & Tile
01.2007 - 01.2014
- Oversaw administrative operations for 15 retail locations
- Processed commission payroll for 100+ sales associates
- Managed A/P, A/R, vendor rebates, and warehouse inventory
- Coordinated operational processes across multiple locations to streamline workflows, improving overall efficiency and team collaboration.
- Implemented inventory management systems that optimized stock levels, minimizing waste and ensuring product availability.
- Developed training programs for staff, enhancing skills and fostering a culture of continuous improvement in operations.
Education
Associate of Science - Business Administration
Connors State College
High School Diploma -
Warner High School
Skills
- Retail & Counter Sales
- Operations & Process Management
- Profit & Loss (P&L) Oversight
- Customer Relationship Management
- Inventory & Supply Chain Control
- Team Leadership & Training
- Accounts Payable & Receivable
- Blueprint & Estimate Analysis
- Microsoft Office & Excel
Certification
- CPR & First Aid Certified
- AED Certified
- Certified Behavioral Health Technician
- Substance Abuse Counseling Certification
- Valid Driver's License
Timeline
Front Counter Sales Associate
Hughes Lumber
04.2025 - 07.2025
Operations Manager
Herndon Farms
05.2016 - Current
Store Manager
Mill Creek Carpet & Tile
01.2014 - 01.2016
Operations Manager (Multi-Location)
Mill Creek Carpet & Tile
01.2007 - 01.2014
Associate of Science - Business Administration
Connors State College
High School Diploma -
Warner High School