Jamie Hess
Enstrom Helicopter Corporation
Shawano
8
years of professional experience
Dynamic Human Resources and Operations professional with a proven track record of enhancing multi-site organizational performance through innovative HR programs and process improvements. Expertise spans the entire employee lifecycle, including HR administration, compliance, payroll, onboarding, and training development. Demonstrated success in building efficient systems from the ground up and collaborating with leadership to effectively tackle operational challenges. A unique blend of behavioral science knowledge and a people-centered approach drives impactful problem-solving and fosters organizational effectiveness.
Work History
Human Resources & Talent Acquisition Consultant
5 Months- Lead high-volume, full-cycle talent acquisition across specialized aerospace engineering, research and development, flight testing, manufacturing, quality assurance, executive leadership, and corporate functions within an FAA-certified helicopter manufacturing organization.
- Serve as a strategic HR and recruitment partner to 10+ cross-functional stakeholders, advising on workforce needs, candidate qualifications, recruitment strategy, and hiring process improvements.
- Specialize in technical and hard-to-fill recruitment, leveraging targeted sourcing, candidate assessments, professional networks, and industry-specific recruiting platforms to identify qualified talent.
- Design and implement HR programs and operational improvements, including the development of a structured employee orientation program to standardize the new-hire experience and support organizational integration.
- Rewrite, develop, and standardize job descriptions across technical and operational departments, improving role clarity, consistency, and alignment with organizational requirements.
- Develop scalable recruitment strategies and alternative candidate evaluation methods to address high applicant volume, including a structured video screening initiative involving approximately 20 prospective engineering interns.
- Direct end-to-end candidate management, including sourcing, screening, interviewing, hiring manager collaboration, offer coordination, pre-employment compliance, and onboarding preparation.
- Coordinate complex, multi-stakeholder recruitment activities, including executive interviews, technical evaluation panels, and out-of-state candidate visits.
- Maintain ATS data integrity, candidate documentation, and recruitment records while supporting consistent hiring procedures and regulatory compliance.
- Evaluate and engage 5 external recruitment agencies to expand specialized talent pipelines and support difficult-to-fill engineering and leadership positions.
- Develop standardized recruitment communications, interview documentation, and administrative workflows to strengthen operational efficiency, candidate experience, and consistency across departments.
Human Resources Generalist
1 Year 6 Months- Supported comprehensive HR operations for 8 businesses and approximately 400 employees within a two-person HR department, specializing in multi-site workforce administration, talent acquisition, payroll, onboarding, and compliance.
- Spearheaded a high-volume recruitment initiative, staffing 200+ employees in 60 days to support the simultaneous grand openings of 3 restaurants.
- Reduced recruitment costs by approximately 50% within the first 30 days by optimizing sourcing strategies and implementing cost-effective hiring practices.
- Designed and implemented centralized, ATS-free recruitment workflows supporting 8 businesses simultaneously, streamlining applicant tracking, candidate communications, and interview coordination.
- Administered biweekly payroll processing for 7 locations and up to 800 employee records, supporting payroll accuracy, timekeeping reconciliation, and employee inquiries.
- Developed comprehensive front-of-house (FOH) and back-of-house (BOH) training manuals, standard operating procedures, onboarding resources, and branded compliance documentation to standardize practices across multiple hospitality brands.
- Facilitated new-hire orientation sessions for groups of 5–15 employees, delivering training on company policies, workplace safety, compliance requirements, and organizational expectations.
- Supported benefits administration, enrollment coordination, employee record management, and HRIS operations, including Paylocity, 7shifts, and Toast.
- Created digital HR tools, including QR-code forms, Excel tracking systems, and standardized documentation to improve administrative efficiency, information accessibility, and workflow consistency.
- Supported employee relations and workplace compliance through policy communication, employee assistance, documentation management, and coordination with operational leadership.
- Collaborated with department managers and executive leadership to address staffing needs, support organizational expansion, and maintain consistent HR practices across multiple business entities.
Operations & HR Administrator
8 Months- Managed day-to-day human resources and business administration, supporting employee lifecycle management, payroll, billing, and organizational operations.
- Oversaw full-cycle HR processes, including recruitment, hiring, onboarding, employee training, personnel documentation, and terminations.
- Administered payroll for approximately 20 employees, maintaining accurate compensation records, processing payroll changes, and supporting compliance with applicable requirements.
- Managed organizational billing processes, including invoice preparation, payment tracking, and financial recordkeeping to support accurate and timely business operations.
- Designed and implemented a centralized Microsoft SharePoint system, establishing document management structures, standardized filing procedures, and internal workflows to improve operational efficiency.
- Maintained confidential personnel records, onboarding documentation, policy acknowledgments, and compliance files, ensuring accuracy and accessibility.
- Coordinated recruitment activities, including candidate tracking, interview scheduling, hiring documentation, and communication with management.
- Developed and maintained digital communications, including company social media platforms and organizational content.
- Partnered directly with leadership to improve administrative processes, support employee relations, and maintain efficient HR and business operations.
Group Facilitator
7 Months- Managed cross-functional human resources, financial administration, and business operations, including employee lifecycle management, payroll, billing, and organizational workflows.
- Oversaw full-cycle HR functions, including recruitment, hiring, onboarding, employee training, personnel documentation, and terminations.
- Administered payroll for approximately 20 employees and managed billing operations, including invoicing, payment tracking, and financial recordkeeping.
- Designed and implemented a centralized Microsoft SharePoint system, establishing document management structures, standardized procedures, and internal workflows to improve organizational efficiency.
- Developed and facilitated cognitive behavioral therapy (CBT)-based group programming for children and adolescents ages 5–18, leading structured sessions of 5–25 participants.
- Designed goal-oriented therapeutic curricula addressing behavioral, emotional, and social development needs, adapting programming to participant abilities and measurable objectives.
- Applied behavioral intervention, crisis de-escalation, and group management techniques to maintain safe, supportive, and productive environments.
- Monitored participant progress, evaluated program outcomes, and maintained confidential case documentation to support continuity of care and individualized goals.
- Coordinated program scheduling, attendance, participant communications, and administrative logistics to maintain consistent service delivery.
- Maintained confidential employee and participant records, ensuring accurate documentation, regulatory compliance, and appropriate information handling.
- Managed organizational social media platforms and digital communications to support community engagement and organizational visibility.
- Collaborated with organizational leadership to strengthen administrative processes, coordinate staffing needs, and support operational effectiveness.
Mental Health Tech / Administrative Assistant
5 Years 6 Months- Supported up to 8 clients at a time in job-site settings; conducted assessments and built individualized action plans to increase independence and goal attainment.
- Prioritized safety and crisis management, de-escalating up to 4 behavioral incidents per month while maintaining a supportive environment.
- Managed documentation and processed reports with 100% compliance to program and state requirements
- Administered weekly payroll for 10 employees.
- Built and maintained a centralized resource database accessible to all remote staff, ensuring consistent and accurate records.
- Led organizational projects: launched a company intranet, migrated the organization from Google Workspace to Microsoft 365, designed employee ID systems, and coordinated quarterly office events.
- Introduced digital-first checklists and templates, reducing paper use, streamlining workflows, and improving reporting accuracy.
- Balanced dual responsibilities as both a direct care provider and an administrative lead, bridging front-line client services with back-office operations.
- Supported daily living skills training to promote client independence.
- Monitored client behavior and documented observations for treatment team review.
Education
Bachelor of Science - Psychology
Skills
Human Resources Operations & Administration
Full-Cycle Talent Acquisition
Recruitment Strategy & Process Optimization
Employee Relations & Conflict Resolution
HR Program Development & Implementation
High-Volume & Technical Recruitment
Employee Onboarding & Orientation
HR Policy Development & Compliance
Training & Curriculum Development
HRIS & Applicant Tracking Systems (ATS)
Cross-Functional Stakeholder Management
Business Process Improvement & Workflow Optimization
Accomplishments
- Spearheaded a 60-day workforce expansion, staffing 200+ employees to support three simultaneous restaurant openings.
- Reduced recruitment costs by 50% within 30 days by developing more efficient and cost-effective hiring strategies.
- Designed and developed an employee orientation program at Enstrom Helicopter Corporation, establishing structured onboarding resources and processes.
- Led HR process development and standardization across specialized aerospace departments, including rewriting technical job descriptions and improving recruitment workflows.
- Developed and implemented organizational systems across multiple employers, including SharePoint infrastructure, digital workflows, employee training programs, and standardized operating procedures.
Familiar Software
- HRIS & Payroll: Paylocity, Paycor, 7shifts, Toast
- Recruitment: Paycor ATS, Indeed, JSFirm
- Productivity & Collaboration: Microsoft 365, SharePoint, Teams, Google Workspace
- Business & Documentation: Excel, QuickBooks, Adobe Acrobat, Microsoft Forms
- Content & Training Development: Canva, PowerPoint, Adobe Creative Cloud
Timeline
Human Resources & Talent Acquisition Consultant
Enstrom Helicopter Corporation
06.2026 - CurrentRead More
Human Resources Generalist
Great North Hospitality Group
12.2024 - 06.2026Read More
Operations & HR Administrator
Gablian Skills Development
05.2024 - 01.2025Read More
Group Facilitator
Northwest Journey
02.2024 - 09.2024Read More
Mental Health Tech / Administrative Assistant
Gablian Skills Development
10.2018 - 04.2024Read More
University of Wisconsin, Green Bay
Bachelor of Science from Psychology
Read More